Irene Rodriguez Mendoza
Victoria,TX
Summary
Skilled pharmacy technician with extensive experience in accurately filling prescriptions and providing exceptional customer support. Strong focus on collaboration and communication within pharmacy teams to ensure optimal patient care. Dedicated to leveraging expertise to improve operational effectiveness and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pacifica Compounding Pharmacy
Torrance, CA
03.2023 - 11.2024
- Accurately dispensed medications in high-volume pharmacy environment.
- Managed inventory, ensuring timely restocking of supplies.
- Maintained and processed patient records using pharmacy software.
- Conducted regular inventory checks to monitor expiration dates and compliance.
- Trained new staff on operational procedures and customer service standards.
- Prepared medications by counting, pouring, labeling, and verifying doses.
- Collaborated with pharmacists and technicians to prioritize medication orders.
- Communicated with doctors and insurance agencies to resolve prescription discrepancies.
- Package and ship medications to patients.
Pharmacy Technician / Prior Authorization Representative
Concierge Pharmacy
04.2019 - 03.2023
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Maintained inventory levels by ordering pharmaceuticals and supplies regularly.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Trained new pharmacy technicians on procedures and customer service standards effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Communicate with providers and insurance companies on the process of getting prescription medications approved by insurance companies, ensuring patients can access necessary medications.
Pharmacy Technician
Choice Pharmacy
11.2017 - 04.2019
- In Choice Pharmacy I was able to learn about new medication. I have a big role in this pharmacy. I'm always running around making sure everyone is doing what they are supposed to be doing. One of the skills I have learned is to be able to type prescriptions, process them and fill them and make sure it's being sent correctly to the patient. Another skill I have learned is learning how to ship prescriptions to patients. I've also been able to train new employees on customer service, shipping, and type prescriptions and also fill prescriptions.
Education
Pharmacy Technician Certification -
California Healings Art College
Carson, CA11.2017
Skills
- Bilingual (Spanish and English)
- Customer service
- Prescription processing
- Prior authorization expertise
- Multitasking skills
- Inventory management
- Filing prescriptions
- Shipping label creation
- Certified pharmacy technician
- Medication dispensing
- Time management
- FDA and HIPAA compliance
- Workflow optimization
- Point of sale systems proficiency
- Labeling prescriptions
- Troubleshooting malfunctioning equipment
- Compounding techniques
- Insurance billing
Certification
Certified Pharmacy Technician-30286742
Timeline
Pharmacy Technician
Pacifica Compounding Pharmacy
03.2023 - 11.2024
Pharmacy Technician / Prior Authorization Representative
Concierge Pharmacy
04.2019 - 03.2023
Pharmacy Technician
Choice Pharmacy
11.2017 - 04.2019
Pharmacy Technician Certification -
California Healings Art College
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