Irene Romero
Department Of The Air Force
Bellevue,NE
11
years of professional experience
Detail-oriented professional with strong veterinary support and client communication skills. Experienced in scheduling and streamlining operations to enhance patient flow and service quality. Willingness to take on added responsibilities to meet team goals.
Work History
Recreation Aid
2 Years 3 Months- Scheduled grooming appointments based on breed, size, and time requirements.
- Organized and completed documentation/paperwork for pets that require boarding upon arrival and departure from Kadena Air Base.
- Trained new staff on operational procedures and safety standards for recreational activities.
- Provided exceptional customer service to personnel by addressing inquiries and resolving issues in a timely manner.
Veterinary Clinic Support Clerk
1 Year 4 Months- Provided administrative support for operational processes within the veterinary clinic.
- Handled payments, telephone calls, refilled medications, scheduled appointments and accomplished the daily DAR.
- Served as a reference point and provided expertise to developing employees in the front-office operations of the clinic.
- Streamlined clinic operations for improved patient flow and reduced wait times.
Administrative Assistant
11 Months- Managed daily office operations, ensuring smooth workflow and adherence to company policies.
- Scheduled and coordinated loss prevention, hiring, and training for employees.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Retail Team Lead
1 Year 11 Months- Led daily operations, ensuring excellent customer service and team performance.
- Trained and mentored new team members, enhancing skills and knowledge retention.
- Accounted for 25+ employees across five locations and developed weekly schedules for 3 locations within the resort.
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
Education
High School Diploma
Skills
Veterinary assistance
Sales management
Appointment scheduling
Event Coordination
Animal care
Operational Support
Client relations
Strong work ethic
Timeline
Recreation Aid
Department Of The Air Force
07.2023 - 10.2025Read More
Veterinary Clinic Support Clerk
Department of the Army
10.2020 - 02.2022Read More
Administrative Assistant
Dicks Sporing Goods
04.2017 - 03.2018Read More
Retail Team Lead
Legoland California Resort
07.2014 - 06.2016Read More
Oceanside High School
High School Diploma
Read More