Irene Sullivan
Granby,Ma
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management for over thirty years. Proven problem solver and excellent communicator. Highly organized and hardworking with excellent understanding of data collection and performance metrics. Licensed in Massachusetts.
Overview
31
31
years of professional experience
Work History
Physical Therapist
International Health Solutions
02.2022 - Current
- Initially per diem position, converted to full time while pursuing MBA
- Assisting management with improved EMR documentation for billing purposes
- Utilized evidence-based practices to improve patient outcomes
- Developed comprehensive treatment plans and goals to address individual patient needs.
- Used ERMs to chart patients' progress and update departmental records.
Clinical Account Executive
Caretenders Home Health Agency
05.2019 - 12.2021
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Created and executed account strategies to translate organizational goals into client activities.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Met and exceeded service level goals to achieve standards and expectations.
Clinical Field Supervisor
Caretenders Home Health Agency
09.2018 - 05.2019
- Supervision of 12-18 field staff, providing staff education/training, annual reviews and direct clinical supervision
- Provide initial document review for timeliness, completeness and accuracy for 150+ caseload
- Lead direct weekly case conference including staff education
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Monitored employee performance for compliance with regulations and policies.
Per Diem Physical Therapist
Caretenders Home Health Agency
08.2016 - 09.2018
- Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Developed comprehensive treatment plans and goals to address individual patient needs.
- Evaluated effects of treatment at various stages and adjusted treatments to achieve maximum benefit.
Contract Physical Therapist
Mercy Home Care
10.2013 - 05.2018
- Position through Medical Staffing Group providing direct care within Western Mass Region
- Student instructor approximately 1 day per quarter for Medical Students, Certified Arthritis Foundation Exercise Instructor
- Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
- Used ERMs to chart patients' progress and update departmental records.
Rehab Manager
Trinity Home Care
05.2013 - 11.2015
- Supervised five member team of therapist providing care to clients in their homes
- Provided direct patient care
- Recruited new staff, provided marketing opportunities for Agency
- Provided quality assurance for documentation for all rehab staff.
- Scheduled providers according to patient need to use resources efficiently.
Therapy Program Manager
Sundance Rehabilitation
10.2009 - 05.2013
- Planned and supervised operations of Assisted Living and Independent Living Facility Rehab Services
- TPM for startup SNF facility
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Guest Lecturer For Aging Certificate at Western New England College
- Providing support and training for Groups Initiative through site visits, NE divisional and national call series
- Researched, developed and presented Educational Call series “Essentials of Gait Analysis” with other specialists
- Assists Area Manager with new facilities including startup, organization/reorganization, sales development
- Certified Arthritis Foundation Exercise Instructor
Rehab Manager
Healthpro Management Services
11.2006 - 10.2009
- Provided management and therapy services for multiple buildings within Wingate Healthcare including Dementia Care, SNF, subacute
- Managed multiple rehab departments over tenure including 132 bed SNF with average 35 patients on caseload and $1 -1.5 million in quarterly revenue
- Assisted Area Manager with start-up of new facilities including education and training of staff on Healthmax computerized billing and documentation software, management tools and policies and procedures
- Developed and implemented TKR and THR protocols for nursing and rehab staff for prominent Orthopedic Surgeon’s Group (NEOS)
- Provided staff education and training annually for mechanical and physical lifts/transfers
Staff Physical Therapist/Interim Rehab Manager
Sundance Rehabilitation
09.2004 - 11.2006
- Provided evaluation and treatment of residents in multiple buildings including behavioral psych, Soldier’s Home, SNF and infirmary
- Supervised PTAs
- Interim Rehab Manager during transition from Sundance to Healthbridge staffing
Director of Rehabilitation Therapies
Western Mass Hospital
03.1997 - 09.2004
- Supervised five member team of therapist providing care to significantly medically compromised residents
- Provided direct patient care to multiple specialized units including aggressive dementia, neuromuscular disorders unit, ventilator dependent/respiratory care unit
- Developed and presented Pain Management Program to JACHO and staff
- Recruited new staff and reorganized existing staff to improve productivity
Staff Physical Therapist
HealthSouth Rehabilitation
03.1995 - 11.1996
- Worked in outpatient and day-rehab program as staff therapist providing direct patient care
- Provided inpatient rehabilitation coverage as needed
- Supervised PTA and rehab aides in direct patient care
Staff Physical Therapist
START Physical Therapy
08.1993 - 03.1995
- Worked in outpatient program as staff therapist providing direct patient care
- Supervised PTAs and aides providing direct patient care
Staff Physical Therapist
Upper Valley Medical Centers
05.1992 - 08.1993
- Worked in variety of rehab settings as staff therapist providing direct patient care including outpatient, inpatient, subacute, and head pain unit
Education
MBA - Healthcare Management
Fitchburg State University
Fitchburg, MA08.2023
Master of Science - Physical therapy
Springfield College
Springfield, MABachelor of Science - General Studies
Springfield College
Springfield, MASkills
- Customer Relationships
- Verbal and Written Communication
- Team Training
- Case Management
- Lead Generation
- Sales Expertise
- Computer Skills: EMR Systems, Microsoft PowerPoint, Excel, Outlook, Word
Timeline
Physical Therapist
International Health Solutions
02.2022 - Current
Clinical Account Executive
Caretenders Home Health Agency
05.2019 - 12.2021
Clinical Field Supervisor
Caretenders Home Health Agency
09.2018 - 05.2019
Per Diem Physical Therapist
Caretenders Home Health Agency
08.2016 - 09.2018
Contract Physical Therapist
Mercy Home Care
10.2013 - 05.2018
Rehab Manager
Trinity Home Care
05.2013 - 11.2015
Therapy Program Manager
Sundance Rehabilitation
10.2009 - 05.2013
Rehab Manager
Healthpro Management Services
11.2006 - 10.2009
Staff Physical Therapist/Interim Rehab Manager
Sundance Rehabilitation
09.2004 - 11.2006
Director of Rehabilitation Therapies
Western Mass Hospital
03.1997 - 09.2004
Staff Physical Therapist
HealthSouth Rehabilitation
03.1995 - 11.1996
Staff Physical Therapist
START Physical Therapy
08.1993 - 03.1995
Staff Physical Therapist
Upper Valley Medical Centers
05.1992 - 08.1993
MBA - Healthcare Management
Fitchburg State University
Master of Science - Physical therapy
Springfield College
Bachelor of Science - General Studies
Springfield College
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