Irene Torres
Hinesville,GA
Summary
Psychology Bachelor of Arts Graduate looking for an opportunity in the work industry.
Overview
13
13
years of professional experience
Work History
Communication Department
Beaufort Jasper Hampton Comprehensive Health Services
01.2021 - 07.2023
- Use an effective approach to handle special telephone task like call transferring, taking messages, call backs, holds, interruptions, and unintentional disconnects, use the most appropriate way to communicate with different behavior types on the phone, Apply the proper telephone etiquette to satisfy various patient situations.
Medical Receptionist/Translator
Beaufort Jasper Hampton Comprehensive Health Center
01.2017 - 01.2019
- Promoted office efficiency, Daft essential military and non-military correspondence, Conducted front office duties such as greeting patients, answering phones, scheduling appointments, arranging for hospital appointment, checking in & checking out patients, insurance verifications, handle copayment/ coinsurance, obtain medical record from past providers, updating patients' medical records, help with communication barriers by translating documents & actively communicating between provider and patient
Medical Receptionist/Triage Nurse
All Children’s Pediatrics
01.2016 - 01.2017
- Daily mange medical software (E-Clinical), Maintain Schedule, Coordinated with insurances providers to ensure sufficient patient coverage, Screen patients for medical care, allergies, medications/surgical history, and updated their electronic health record (EHR), Assisted Physician, Breastfeeding Program Leader, Developed educational awareness about breastfeeding, consulted with new mothers with lactation problems, created information packets for new moms, observed lactations process between newborn and mom, brought awareness about the WIC Program benefits, Telemedicine Program Assistant, Maintain Data of referrals being sent for Telehealth services, prepared telehealth room to ensure patient and provider could connect with no interruptions.
Admin Data Entry
PCI Imports
01.2015 - 01.2016
- Entering new and existing customers, Finalizing/creating Invoices, Collecting Payments, Tracking Invoices, Familiar with QuickBooks program
Certified Nursing Assistant
Lifestream
01.2012 - 01.2013
- Provided high-quality patient care in a short-term rehabilitation, long term skilled nursing home, adult care, and Alzheimer’s unit, reported any changes to nursing staff, Prep & serve meals, Transport patient to and from appointments, Vehicle Inspections, Administer Medication with special certification, Chart & Document Patient Data
Medical Assistant/ Certified Nursing Assistant
HCI Metro Medic
01.2011 - 01.2012
- Insurance Verifications, Schedule Specimen Pick-up, Implant PPD for nursing student and nursing staff & Administer Injections, Preform Venipuncture/Lab Testing, Preform Drug Screening, and testing for (DOT) truck drivers, Participated in data entry for Diabetes Research Testing (for the State program), Maintain Medical Records
Education
Administrative Courses -
Keiser University
Introduction to Psychology -
Bristol Community College
Bachelor of Arts- Major Psychology -
University of Arizona Global Campus
01.2023
Medical Assistant/Phlebotomy Program -
The Salter School
01.2012
Skills
- Verbal Communication
- Cross-cultural communication
- Nonverbal Communication
- Assertiveness
Special Training
- BLS Healthcare Provider/Heart saver First Aid (Current)
- Certified Nursing Assistant/Home Health Aid (Since 2010- 2019)
- Professional Medical Assistant Training (2012)
Qualifying Highlights
- Leadership Engagement
- Patient Care & Safety Training
- Patient Advocacy and Support
- Patient Monitoring
- Diagnostic Testing Training
- Medication Administration
- Medical Terminology Vocabulary
- Privacy / HIPAA Regulations Knowledge
- Electronic Medical Records Data Entry
- Organized/Neat
- Coordinating/Programing
- Community Outreach
- Bilingual- Spanish
Volunteer Experience
- Youth Ministry Leader for the local Church, 2015, 2022, Community Outreach, Volunteer Management, Fundraising, Public Speaking, Event Planning, Youth Ministry Program Development, Teaching Youth Development
- Church Secretary Assistant, 2015, 2018, Kept record of decisions that were made, Handled calendar update/changes and events details, Kept member records, Handled correspondent, Invoices/Payments, Bookkeeping/End of the month reports
- Mattapoisett Chiropractic, MA, 2012, Data Entry/Convert Paper medical records to Electronic Health Records, Register Patients, Applied the Transcutaneous electrical nerve stimulation (TENS)
- Tobey Hospital-Emergency Room, 2012, Monitor Vital Signs, Assist in running Codes, Register Patients
- St. Luke’s Hospital, 2010, 2011, Assisted in task of Daily living, Monitored Vitals, Assisted the charged nurse, Charting
Timeline
Communication Department
Beaufort Jasper Hampton Comprehensive Health Services
01.2021 - 07.2023
Medical Receptionist/Translator
Beaufort Jasper Hampton Comprehensive Health Center
01.2017 - 01.2019
Medical Receptionist/Triage Nurse
All Children’s Pediatrics
01.2016 - 01.2017
Admin Data Entry
PCI Imports
01.2015 - 01.2016
Certified Nursing Assistant
Lifestream
01.2012 - 01.2013
Medical Assistant/ Certified Nursing Assistant
HCI Metro Medic
01.2011 - 01.2012
Administrative Courses -
Keiser University
Introduction to Psychology -
Bristol Community College
Bachelor of Arts- Major Psychology -
University of Arizona Global Campus
Medical Assistant/Phlebotomy Program -
The Salter School