Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irene Tumeo

Lewisville,TX

Summary

  • Dynamic E-Commerce Operations Coordinator at PerioSciences with a proven track record in customer relations and inventory oversight. Successfully led projects that enhanced productivity and client satisfaction, while fostering teamwork and collaboration. Expert in supply ordering and compliance, consistently delivering exceptional results and maintaining strong client loyalty.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

E-Commerce Operations Coordinator

PerioSciences
11.2022 - Current
  • Collaborate with area managers to evaluate needs and optimize operational plans.
  • Lead successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Develop strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boost productivity by establishing effective communication channels between departments.
  • Maintaining accurate inventory levels with current 3PL
  • Update daily stat sheets the leadership team depends on for their daily operations.
  • Ensure compliance with industry regulations, keeping accurate records and managing audits as required.
  • Enhance customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinate logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.

Project Manager, Client Services

Brilliant Fulfillment
09.2017 - 11.2022
  • Implemented Agile methodologies to improve flexibility and adaptability throughout the project lifecycle.
  • Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
  • Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
  • Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
  • Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
  • Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
  • Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
  • Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
  • Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
  • Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
  • Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
  • Built high-performing teams through effective recruitment, training, motivation, and retention strategies that supported organizational goals.
  • Developed and executed comprehensive project plans to ensure timely completion of deliverables.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed and implemented project plans and budgets to ensure successful execution.

Restaurant General Manager

Cantina Laredo
07.1988 - 08.2014
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

High School Diploma -

R L Turner
Carrollton, TX
05-1982

Skills

  • Customer invoicing
  • Customer service
  • Supply ordering
  • Inventory oversight
  • Customer relations
  • Customer relationship development
  • Warehouse operations
  • Team Training
  • Safety oversight
  • Employee development
  • Inventory coordination
  • Teamwork and collaboration

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

E-Commerce Operations Coordinator

PerioSciences
11.2022 - Current

Project Manager, Client Services

Brilliant Fulfillment
09.2017 - 11.2022

Restaurant General Manager

Cantina Laredo
07.1988 - 08.2014

High School Diploma -

R L Turner

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