Irene Urso
Commack,New York
Summary
Compassionate healthcare professional with a strong background in medical assistance, recognized for high productivity and efficient task completion. Specialized in patient care, medical record keeping, and clinical procedures, delivering exceptional patient experiences through effective communication and empathy. Proven ability to manage multiple tasks in dynamic environments while ensuring compliance with regulatory standards. Dedicated to fostering trust and rapport with patients and supporting healthcare teams.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Rbk Pediatrics
Commack, New York
08.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted routine laboratory tests and prepared lab-send-out sample analyses to test for disease processes such as COVID, FLU A/B, Strep, Mono, as well as urinalysis, viral panels, glucose monitoring, and CBC w/Diff.
- Administered injections, medications and treatments as directed by the physician.
- Provided emotional support to families of ill or injured patients.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Medical Receptionist
Rbk Pediatrics
Commack, New York
12.2021 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion, while keeping medical information private according to HIPAA.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Restaurant Hostess
La Scala Ristorante
Commack, New York
09.2018 - 08.2022
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Took reservations from patrons by phone or online.
- Informed kitchen staff of any special orders or dietary restrictions.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Helped service staff handle demand by distributing food and beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted guests and sat customers at tables or in waiting areas.
Education
Bachelor of Science - Nursing
Long Island University
Greenvale, NY05-2025
High School Diploma -
Commack High School
Commack, NY05-2021
Skills
- Leadership
- Medication Administration
- Adaptability
- Compassionate & Empathetic
- Effective & Appropriate Communication
- Reliable team player
- Certified in basic life support (BLS)
- Taking/Monitoring Vital Signs
- Health Assessments
- Patient Safety
- EHR Proficiency/Adaptability
- Resilient
- Active Listener
Languages
Spanish
Limited
References
References available upon request.
Timeline
Medical Assistant
Rbk Pediatrics
08.2023 - Current
Medical Receptionist
Rbk Pediatrics
12.2021 - Current
Restaurant Hostess
La Scala Ristorante
09.2018 - 08.2022
Bachelor of Science - Nursing
Long Island University
High School Diploma -
Commack High School
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