Irene Velasquez
Victorville,CA
Summary
Driven and meticulous Receptionist/Dental Assistant with a proven track record at Phillip Baca DDS, excelling in organization and verbal communication. Streamlined front desk operations by enhancing efficiency and customer satisfaction. Skilled in Microsoft Office, Excel and adept at managing multiple tasks, demonstrating a commitment to excellence and a 40 wpm typing speed. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
24
24
years of professional experience
Work History
Receptionist/Dental Assistant
Phillip Baca DDS
07.2000 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Nogales High School
La Puente, CA06.1978
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Documentation And Reporting
- Typing Speed
- Mail distribution
- Office equipment operations
- Spreadsheet tracking
- Microsoft Office
- Courteous and Professional
- Payment Processing
- Computer Proficiency
- Visitor and Customer Relations
- Documentation
- Records Maintenance
- Basic Math
- Word Processing
- Supply Ordering
- Inventory Management
- Records Management
- Office Supply Management
- 40 wpm Typing Speed
Languages
Spanish
Professional Working
Timeline
Receptionist/Dental Assistant
Phillip Baca DDS
07.2000 - Current
High School Diploma -
Nogales High School