Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Irene Walker

Conway,AR

Summary

Dynamic and compassionate professional with extensive experience in customer service at Five Guys Holdings. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in problem-solving and maintaining professional boundaries, ensuring a welcoming environment while providing emotional support and assistance in daily tasks.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Home Aide

Home Helpers Home Care Chicagoland
07.2024 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew

Five Guys Holdings
03.2024 - 07.2024
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Host

Logan's Roadhouse
01.2024 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Front Counter Cashier

Harps Foods
10.2023 - 12.2023
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Maintained strong customer relationships through friendly interactions and attentive service.
  • Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
  • Collaborated with team members to ensure seamless front counter operations during peak hours.
  • Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Improved customer satisfaction by providing efficient and accurate cash handling services.
  • Maintained up-to-date knowledge of store promotions and policies, enabling prompt assistance with customer inquiries about discounts or deals available on items sold at the establishment.

Server

Larry's Pizza
06.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Crew

McDonald's
09.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Certificate - Cosmetology

The Salon Professional Academy
Sherwood, AR

Education - Education

Conway High School
Conway, AR
05.2024

Skills

  • Errands running
  • Compassionate caregiving
  • Housekeeping tasks
  • Emotional support
  • Transfer techniques
  • Laundry services
  • Professional boundaries
  • Observational skills
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Elder care
  • Multitasking
  • Reliability
  • Excellent communication
  • First aid and safety
  • Active listening
  • Adaptability and flexibility
  • Behavior management
  • Appointment scheduling
  • Professionalism

Accomplishments

- I received an Professionalism Award

- I received a Leadership Excellence Award in 2023

- I completed JROTC from Sophomore year to Senior year of high school

Certification

- AED certified

- CPR certified

- Microsoft Word certified

- Microsoft Excel certified

- Microsoft Office certified

Timeline

Home Aide

Home Helpers Home Care Chicagoland
07.2024 - 09.2024

Crew

Five Guys Holdings
03.2024 - 07.2024

Host

Logan's Roadhouse
01.2024 - 03.2024

Front Counter Cashier

Harps Foods
10.2023 - 12.2023

Server

Larry's Pizza
06.2023 - 10.2023

Crew

McDonald's
09.2022 - 06.2023

Certificate - Cosmetology

The Salon Professional Academy

Education - Education

Conway High School

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Irene Walker