Irene Zango
Garner,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Pick and Prep Chief
Low’s Food
Garner, NC
07.2022 - 10.2023
- Categorized prep fruits/vegetables for customer orders
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Research Intern
Wake technical community college
Raleigh, NC
10.2022 - 12.2022
- Studied and researched bacteria to determine whether it’s gram positive or negative
- Prepared presentations outlining research results for senior management team members.
- Reviewed scientific journals for articles related to the organization's specific field of study.
- Communicated regularly with team members via email or telephone regarding project-related matters.
- Collaborated with other interns to ensure efficient completion of research tasks.
- Created detailed reports summarizing the findings from various research studies.
Volunteer Translator
Lutheran refuge office
Raleigh, NC
02.2021 - 03.2021
- Advocated and Translated Swahili to English for newly arrived African refugees
- Supported with basic information and provided rides.
- Provided interpretation services during meetings and conferences.
- Assisted non-English speaking clients with communication issues.
- Interpreted verbal conversations in real time into another language.
- Mediated conversations for one-on-one and group discussions.
Education
Bachelor of science in Psychology -
The University of North Carolina at Charlotte
05.2026
Skills
- English (fluent) Swahili(fluent) French(basic)
- Customer Service
- Analytical and Critical Thinking
- Multitasking
- Computer Skills
Timeline
Research Intern
Wake technical community college
10.2022 - 12.2022
Pick and Prep Chief
Low’s Food
07.2022 - 10.2023
Volunteer Translator
Lutheran refuge office
02.2021 - 03.2021
Bachelor of science in Psychology -
The University of North Carolina at Charlotte
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