Irene Alejandra Pena Moncada
Zolfo Springs,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Nando Grill
Orlando, FL
08.2023 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
Server
Kona Disney Polynesian Resort
Orlando, FL
03.2019 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Banquet Server on Call
Disney
Orlando, Florida
03.2019 - Current
- Carried trays of food items from kitchen to dining areas.
- Changed table settings between courses as necessary.
- Cleared away used plates and utensils following end of meal service.
- Provided refills on drinks as requested by customers.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Replenished buffet lines with fresh foods as needed.
- Set up stations for serving meals according to established guidelines.
Server Assistant
Spice Road Table Restaurant Epcot Resort
, FL
08.2017 - 03.2019
- Carried food orders to specific restaurant tables and served guests.
- Set up food and beverage trays and carts in anticipation of incoming orders.
- Stocked service stations with ice, napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Timeline
Server
Nando Grill
08.2023 - Current
Server
Kona Disney Polynesian Resort
03.2019 - Current
Banquet Server on Call
Disney
03.2019 - Current
Server Assistant
Spice Road Table Restaurant Epcot Resort
08.2017 - 03.2019