Irenes Rivera
Lake Wales
Summary
Senior Technical Advisor at Kelly Services with a proven track record in enhancing customer satisfaction through effective problem-solving and exceptional communication. Skilled in managing complex issues and collaborating with teams to deliver tailored solutions, demonstrating adaptability and a strong commitment to client success. I have been out of the work place for almost 9 years. I have been a stay at home mom that has cared for my seven children during that time. I look forward to re entering the work place in a place where I can utilize my skills as both as a Senior Technical Advisor and a Stay At Home Mom for the better of the company I work for.
Overview
1
1
year of professional experience
Work History
Senior Technical Advisor
Kelly Services
01.2016 - 11.2016
- Provided technical guidance to ensure alignment with client objectives.
- Assisted in troubleshooting complex issues, enhancing system functionality and user experience.
- Collaborated with cross-functional teams to develop solutions addressing client needs and challenges.
- Assisted customers with inquiries, resolving issues efficiently to enhance satisfaction.
- Managed customer accounts, ensuring accurate information and timely updates.
- Documented customer interactions in CRM system, maintaining thorough records for future reference.
- Adapted quickly to new products and services, providing knowledgeable support to customers.
- Handled high-volume calls, demonstrating strong multitasking abilities in fast-paced environment.
- Conducted follow-up communications to ensure resolution of customer concerns and feedback collection.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Technical Advisor
Kelly Services
01.2016 - 11.2016
High School Diploma -
Penn Foster Career School