Irene V. Porche
Cincinnati,Ohio
Summary
Well-rounded detail-oriented professional with strong leadership, organizational, interpersonal, and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable with a positive attitude and the willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Support Specialist
Cincinnati Public Schools-EMT-Board Of Education
11.2021 - Current
- Directly work with the school Principal, assisting with various administrative duties, including staff evaluations, minor disciplinary actions, and maintaining their professional and school calendar
- Responsible for the school's day-to-day business transactions: purchasing, requisitions, and payroll
- Prepare, and proofread several professional documents, including general correspondence, agendas, and reports
- Enter copious data and information in differing computer data files and programs
- Provide information on department/school policies and procedures as required to staff and the general public
- Answered multiple calls, and correspondences from several vendors and stakeholders.
- Route inquires and complaints to appropriate personnel
- Ensure maintenance of records, documents, reports, and correspondences for the Curriculum department and school
- Operate a variety of office equipment
- Input, retrieve, and update student information in PowerSchool
- Verify fund availability for varying financial activities within the school's and departments budget in Business Plus
- Assist in maintaining a professional and inviting environment for students, staff, and families.
- Communicate with vendors to obtain quotes, invoices and records for services and materials.
- Collaborate with various departments to ensure accounts are current.
- Use Microsoft excel, word and sheets to prepare memos, correspondence and reports.
Owner/ Operator
Precision Plus Cleaning Service
01.2015 - 01.2022
- Assign duties, inspect work, investigate complaints regarding janitorial services and take corrective action
- Purchase janitorial supplies and equipment, take periodic inventories, screen applicants, and train new employees
- Handle the daily operations of the business: paperwork, invoicing and preparing bids on contracts
- Continued upkeep of houses, offices, and schools to the satisfaction of all clients
- Maintaining records for employees and business matters.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Patient Representative
Cincinnati Children’s Hospital
01.2019 - 11.2021
- Communicated with Doctors, nurses, and other staff members to ensure effective patient care
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Paraprofessional Educator
Cincinnati Public Schools/Paraprofessional
01.2013 - 11.2021
- Assisted teachers, administrators, and other team members for the educational benefit of students
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Education
Bachelor of Arts - Business Administration And Management
Western Governors University
Salt Lake City, UT04.2025
No Degree - Child And Family Counseling
University of Phoenix
Tempe, AZ05.2015
No Degree - Liberal Arts Focus
Xavier University
Cincinnati, OH05.1999
Skills
- Account management
- Customer Communication
- Video Conferencing
- Microsoft Windows and Office
- Support End-Users
- Collaborate Cross-Functionally
- Vendor Relations
- Team Meetings
- Customer Accounts Management
- Weekly Payroll
- Operational Support
Affiliations
Cincinnati Women's Leadership Association
Timeline
Senior Support Specialist
Cincinnati Public Schools-EMT-Board Of Education
11.2021 - Current
Patient Representative
Cincinnati Children’s Hospital
01.2019 - 11.2021
Owner/ Operator
Precision Plus Cleaning Service
01.2015 - 01.2022
Paraprofessional Educator
Cincinnati Public Schools/Paraprofessional
01.2013 - 11.2021
Bachelor of Arts - Business Administration And Management
Western Governors University
No Degree - Child And Family Counseling
University of Phoenix
No Degree - Liberal Arts Focus
Xavier University
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