Iresha Lewis

• Oversee daily operations of the support department, ensuring efficient and effective execution of processes and alignment with organizational goals.
• Lead cross-functional teams to drive process improvements, resulting in enhanced productivity and reduced operational costs.
• Develop and implement policies and procedures to optimize operational performance and ensure compliance with industry regulations.
• Coordinate with department heads to forecast operational needs and develop strategic plans to meet future challenges.
• Oversee the operations budget exceeding $10 million through rigorous cost analysis and reporting to ensure financial prudence and optimize resource allocation.
• Conduct regular performance reviews, providing feedback and direction to support staff to foster professional growth and high performance.
• Conduct regular No Notice Drills at multiple GSA (General Services Administration) sites to evaluate and enhance operational response, preparedness, and execution in the event of an emergency deactivation.
• Monitor key performance indicators (KPIs), adjusting strategies as needed to improve service delivery and customer satisfaction.
• Liaising with the IT department to ensure the operational infrastructure, including hardware and software meets the organization’s needs.
• Address and resolve complex operational issues, employing problem-solving skills to maintain continuity and reduce downtime.
• Coordinate training and development initiatives for staff to enhance skills and ensure adherence to best practices in operations management.
• Implement risk management policies and procedures for the Permanent Ultra Low Freezers (PULT) and the Temporary Ultra Low Freezers (TULT) to safeguard the organization’s assets and minimize exposure to potential liabilities.
• Facilitate communication and collaboration among departments to create a cohesive and supportive work environment.
• Analyze operational data and reports such as surge drills, deviations, training, etc., to identify trends, making data-driven decisions to guide long-term operational strategy.

• Managed and executed construction projects for GSA sites in alignment with the Governmental Clients’ requirements, ensuring compliance with federal regulations and standards.
• Coordinated all aspects of project planning, including site assessment, budgeting, scheduling, and procurement of materials and subcontractors, to meet the specific needs of government facilities and Governmental Clients.
• Collaborated with government stakeholders, including GSA representatives and Government personnel, to understand the project objectives and ensure adherence to agency guidelines and security protocols.
• Oversaw the development and maintenance of project schedules, identifying critical paths and milestones to ensure on-time project delivery and minimize disruptions to facility operations.
• Conducted risk assessments and implemented mitigation strategies to address potential challenges unique to government facilities and the Governmental Clients’ requirements.
• Managed project budgets, tracking expenses and providing regular financial reporting to ensure cost-effective project execution within the parameters of government procurement regulations.
• Coordinated with third-party logistics providers to ensure timely and efficient delivery of construction materials and equipment to GSA sites, optimizing supply chain management for project needs.
• Implemented stringent quality control measures to meet the high standards required for government facilities and the Governmental Client, ensuring compliance with all relevant construction codes and regulations.
• Led and directed on-site construction teams and subcontractors, providing clear guidance and oversight to ensure safety, quality, and adherence to project specifications.
• Prepared and submitted all necessary documentation for regulatory compliance, including permits, environmental assessments, and progress reports, in accordance with GSA and Governmental Client requirements.
• Maintained open communication with stakeholders, including 3PL partners, and project team members, to facilitate transparency and resolve issues proactively.
• Utilized project management software and reporting tools to track project progress, analyze data, and provide regular updates to clients and management on project status and performance.

• Oversaw the management and maintenance of biomedical equipment for all GSA sites in accordance with the requirements of the Governmental Client, ensuring adherence to federal regulations and industry standards.
• Knowledge of codes and standards relevant to safe operation of radiation producing medical devices such as National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), The Joint Commission (TJC), American College of Radiology (ACR), Center for Devices and Radiological Health (CDRH) and The Association for the Advancement of Medical Instrumentation (AAMI).
• Comprehensive knowledge of imaging techniques, technologies, radiological practices, and procedures.
• Skilled in using advanced radiological test equipment such as radiation dosimeters, calibration phantoms, high voltage testing devices, KV and MA meters and monitor calibration devices.
• Ability to resolve highly complex breakdowns that have an immediate risk to patient safety.
• Ability to maintain and troubleshoot networked medical imaging equipment to include VLAN configuration, IP addressing, sub-netting, and network security, and build, configure, repair, and install workstations and servers in imaging and non-imaging environments.
• Ability to utilize and maintain computer and server based medical equipment, medical record databases, and proprietary and generic software, experience with TCP/IP, HL7, networking, and DICOM standards.
• Developed and implemented comprehensive equipment maintenance programs, including preventive maintenance schedules, to ensure the reliability and performance of critical medical devices at government facilities.
• Acquired knowledge and experience in contracting regulations, requirements, and specific contract specifications, including performance-based contracts.
• Managed and maintained inventory of test equipment and sent out for annual calibration and repairs.
• Coordinated the procurement, installation, and commissioning of biomedical equipment to support the healthcare needs of the Governmental Client and GSA sites, collaborating with third-party vendors and manufacturers to ensure timely delivery and installation.
• Participated in the evaluation, procurement, and implementation of new biomedical equipment, including acceptance testing, commissioning, decommissioning, and coordination with vendors and stakeholders to ensure successful integration and operation.
• Conducted regular inspections and performance evaluations of biomedical equipment, utilizing advanced diagnostic tools and techniques to identify and address potential issues proactively.
• Managed a team of biomedical engineering technicians to provide on-site support, training, and troubleshooting services, ensuring the optimal functioning of medical devices and equipment across GSA sites.
• Conducted training sessions in accordance with the work instructions and SOPs to educate biomedical engineering technicians on proper equipment usage, safety protocols, and best practices, contributing to the professional development and proficiency of personnel in the use of biomedical equipment.
• Maintained accurate equipment inventory records, tracking assets, and ensuring compliance with government asset management protocols and reporting requirements.
• Frequently used computer equipment with a wide array of software to input and retrieve data and to create a variety of specific working documents and forms, such as spreadsheets, databases, word processing documents, and other similar products.
• Implemented rigorous quality assurance measures to uphold the highest standards of patient care and safety, in alignment with the Governmental Client and GSA regulations for biomedical equipment utilization.
• Coordinated with Government representatives, GSA facility managers, and 3PL partners to understand and address specific biomedical equipment needs and compliance requirements for government healthcare facilities.
• Developed and managed budgets for biomedical equipment maintenance and procurement, optimizing resource allocation and cost control within the parameters of government procurement regulations.
• Prepared comprehensive documentation, including maintenance logs, compliance reports, and equipment performance assessments, to support audits and regulatory inspections by government agencies.
• Implemented best practices for the safe and secure storage, handling, and disposal of biomedical equipment in accordance with federal guidelines and environmental regulations.
• Utilized computerized maintenance management systems (CMMS) and other technology tools to track equipment maintenance activities, generate reports, and facilitate stakeholder communication.
• Oversaw and conducted precision probe calibrations across all temperature-controlled GSA sites, resulting in significant cost savings by eliminating the need for third-party vendor outsourcing.
• Conducted precise and accurate calibration of temperature probes and sensors in compliance with industry standards and GSA site requirements.
• Utilized calibrated reference probes and temperature baths to verify and adjust the accuracy of temperature measurement devices within the controlled environment of GSA facilities.
• Coordinated and scheduled calibration activities to ensure minimal disruption to ongoing operations while maintaining the integrity of critical temperature monitoring systems.
• Documented calibration procedures, including temperature profiles, set points, and calibration deviations, to provide a comprehensive record of the calibration process and results.
• Adhered to strict quality control measures and traceability requirements to maintain the accuracy and reliability of temperature measurement instrumentation across all GSA sites.
• Collaborated with facility managers and stakeholders to understand specific temperature monitoring needs and ensure that calibrated probes met the unique requirements of each GSA site.
• Maintained meticulous calibration records, including calibration certificates, test data, and equipment history, to support compliance and audit requirements for GSA facilities.
• Troubleshoot and diagnosed issues with temperature probes, recommending corrective actions and performing necessary adjustments to maintain calibration integrity.
• Followed established safety protocols and best practices to ensure the safety of personnel and the proper functioning of temperature-controlled environments during calibration activities.
• Produced detailed calibration reports, summarizing findings, and highlighting any necessary adjustments or maintenance requirements for temperature probes and associated equipment.
• Stayed abreast of industry trends, regulatory updates, and technological advancements in temperature measurement instrumentation to enhance calibration practices and techniques.

• Regularly utilized electronic devices and assessed the impact of electricity, including working with analog and intermediate digital electronics to test, calibrate, maintain, and repair biomedical equipment and moderately complex biomedical instrumentation systems.
• Routinely set up and employed both standard and advanced level test equipment to conduct precise and detailed analyses of the operational and design characteristics of equipment, initiating repairs, reconfiguration, or redesign of moderately complex medical systems.
• Demonstrated expertise in the installation, maintenance, and repair of a wide range of biomedical equipment used in healthcare settings, including medical imaging devices, patient monitoring systems, and life support equipment.
• Possess the ability to troubleshoot and diagnose complex issues with biomedical equipment, utilizing specialized testing tools, diagnostic software, and technical manuals to identify and resolve malfunctions effectively.
• Utilized a diverse range of test and calibration equipment, including digital multi-meters, electrical safety analyzers, defibrillator analyzers, patient simulators, digital oscilloscopes, pulse generators, and Local Area Network (LAN) analyzers, to conduct troubleshooting, repairs, and preventive maintenance tasks.
• Performed advanced testing and troubleshooting of medical devices involving their interfaces and connections to information systems either directly or through hospital hardwired and wireless networks.
• Applied extensive knowledge of advanced principles in electronics, pneumatics, hydraulics, mechanics, and other physical sciences as applied to medical technology.
• Possessed a broad understanding of various scientific disciplines, including but not limited to electronics (analog and digital), computer science/networking, mechanical engineering design, pneumatics, hydraulics, chemistry, physiology, medical terminology, anatomy, optics, biology, enabling the performance of duties with a broad scope and nature on complex and sophisticated patient-related medical systems and subsystems.
• Performed preventive maintenance and safety inspections, and mechanical and electronic troubleshooting to component-level and job-related administrative actions.
• Applied knowledge of preventive maintenance principles to develop and implement scheduled maintenance programs for biomedical equipment, ensuring compliance with regulatory requirements and optimal performance of medical devices.
• Stayed current with industry standards, regulations, and best practices related to biomedical equipment, ensuring adherence to safety protocols, quality control measures, and applicable regulatory requirements.
• Worked effectively with interdisciplinary teams, including healthcare professionals, biomedical engineers, and technical staff, to address equipment needs, provide training, and facilitate the integration of biomedical technology in healthcare environments.
• Daily read, interpreted, and applied a vast array of technical data, such as schematic drawings, wiring diagrams, table charts, mathematical expressions, and formulas, and utilized technical information from manufacturers’ manuals and reviewed historical data to perform analyses required to make effective decisions regarding the operation, maintenance, and repair of medical equipment, in addition to accessing application software and hardware.
• Maintained accurate records of equipment maintenance, repairs, and inspections, including comprehensive documentation of work performed, parts used, and compliance with organizational and regulatory requirements.
• Demonstrated a thorough understanding of healthcare regulations, codes, and standards relevant to the safe operation of medical instrumentation, such as those set forth by the Joint Commission (TJC), Food and Drug Administration (FDA), National Fire Protection Association (NFPA), Nuclear Regulatory Commission (NRC), and the Association for the Advancement of Medical Instrumentation (AAMI).
• Demonstrated a commitment to ongoing professional development and learning by staying informed about advancements in biomedical technology and participating in relevant training opportunities to enhance knowledge and skills.
• Exhibited strong problem-solving abilities and adaptability in addressing complex technical challenges and evolving equipment requirements within healthcare facilities.
• Participated in the evaluation, procurement, and implementation of new biomedical equipment, including acceptance testing, commissioning, decommissioning, and coordination with vendors and stakeholders to ensure successful integration and operation.
• Provided technical support, training, and responsive service to healthcare personnel, fostering positive relationships and clear communication to meet the needs of medical professionals and patients.