Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareDeveloper

Iria Haidee Carranza Cota

Phoenix,AZ

Summary

I thrive in environments where I am able to utilize my talent and skills. My goal is to utilize my talent and skills in a way thet supports a worthy organization thet promotes my desire for career growth and personal development. I have been cast in leadership roles throughout my career. And I passionate about further leadership development both for myself and those I work whit

Overview

20
20
years of professional experience

Work History

Quality Control

SOLLiD Cabinetry
11.2024 - Current
  • Implemented quality control measures, reducing the occurrence of defects in manufactured goods.
  • Implemented quality control measures to ensure service standards were met consistently.
  • Implemented rigorous quality control measures to maintain consistent excellence in content output.
  • Ensured quality control, conducting thorough inspections of dispatched meats.

Teller

Loomis Armored
06.2024 - 11.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Telle Ll

First Interstate Bank
03.2022 - 06.2023
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Shift Manager

Grocery Outlet
03.2022 - 06.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Store Manager

Deltaco
01.2012 - 2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Shift Manager

Mcdonalds
03.2006 - 12.2011

Education

GED -

Cobach
Hermosillo

Skills

  • Leading and gathering teams
  • Managing operations and Frontline
  • Bilingual
  • Excellent customer services
  • Friendly and upbeat personality
  • Fast and efficient at completing task
  • Accurate cash handling
  • Efficient at using a POS system
  • Food quality control
  • Supplier Quality Control
  • Team quality control
  • Managing and gathering teams
  • Punctual and reliable
  • Quick learning

Languages

Spanish
Full Professional

Timeline

Quality Control

SOLLiD Cabinetry
11.2024 - Current

Teller

Loomis Armored
06.2024 - 11.2024

Telle Ll

First Interstate Bank
03.2022 - 06.2023

Shift Manager

Grocery Outlet
03.2022 - 06.2023

Store Manager

Deltaco
01.2012 - 2023

Shift Manager

Mcdonalds
03.2006 - 12.2011

GED -

Cobach

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Iria Haidee Carranza Cota