Brilaury Jimenez
Newark,NJ
Summary
Experienced professional in customer service and quality control, enhancing customer satisfaction through effective problem resolution and team leadership. Skilled in inventory management and staff training, achieving operational goals while fostering collaboration in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Quality control
United Window and Door Manufacturing
Springfield, New Jersey
09.2023 - Current
- Documented measures taken during production runs and checked finished parts to ensure compliance with quality standards.
- Adhered strictly to quality control guidelines throughout production.
- Prepared detailed reports on quality control findings and inspected incoming products for adherence to specifications.
- Evaluated quality control measures and identified improvements to enhance overall product quality.
- Identified and resolved issues with instruments for quality control.
- Maintained accurate production logs to track quality control measures. and records for quality control.
- Perform physical inspections, including capturing images and analyzing product manufacturing issues.
- Monitored data quality control activities throughout experiment processes.
Sale representative
Smoke Shop Guys
Elizabeth, New Jersey
05.2023 - 09.2023
- Customized sales techniques to effectively sell and upsell services to new and existing clients.
- Identified opportunities for cross-selling additional products and services.
- Engaged customers in conversation to identify needs and requirements.
- Monitored sales trends to suggest appropriate product selections.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked products regularly.
- Assisted in maintaining an organized and appealing store environment.
- Compiled detailed reports on daily, weekly, and monthly sales activity to track performance.
Retail Sales Associate
Impression beauty supply
Passaic, New Jersey
01.2023 - 05.2023
- Assisted customers in selecting beauty products, providing personalized recommendations to enhance their shopping experience.
- Greeted each customer and guided them in locating requested items, contributing to increased customer satisfaction and loyalty.
- Educated customers on product features and application techniques.
- Leveraged product knowledge to recommend items aligned with client needs, fostering a deeper connection with customers.
- Kept informed about new products arriving at the store on a regular basis, and promoted special offers and discounts to encourage additional purchases.
- Collaborated with team members to create a positive shopping environment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Maintained an organized and clean work environment by sweeping, dusting, vacuuming, and mopping floors.
Supervisor - Customer services
Xfinity Comcast
Santo Domingo, Dominican Republic
09.2019 - 01.2023
- Increased customer retention and satisfaction by closely monitoring the team's performance.
- Resolved customer inquiries and complaints with effective problem-solving skills and a positive attitude.
- Coordinated training sessions for new team members on best practices.
- Maintained a positive work environment that promoted collaboration between team members and departments.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with upper management to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities, providing feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Oversaw daily activities of team to ensure smooth operations. of 15 employees in daily operations.
Customer Service Representative
Boost Mobile
Santo Domingo, Dominican Republic
11.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on Boost Mobile plans and promotions to enhance understanding.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with team members to improve customer service processes and workflows.
- Documented customer interactions in the database for future reference and follow-up.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Secretary and Cashier
Pisces hair place
Santo Domingo, Dominican Republic
01.2015 - 11.2017
- Managed cash register operations, ensuring balanced drawers at shift end.
- Pleasantly welcomed visitors, directed them to the appropriate location or person, answered phone calls, took messages, and maintained the front reception desk.
- Ensured cleanliness and orderliness of reception area to create welcoming atmosphere.
- Managed appointment scheduling for clients and stylists at a busy hair salon.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained office supplies inventory and ordered materials to ensure operational continuity.
Education
Some College (No Degree) - Business Administration And Management
Universidad Autónoma De Santo Domingo (UASD)
Santo Domingo, Dominican RepublicHigh School Diploma -
Tirso De Molina
Santo Domingo, Dominican RepublicSkills
- Customer complaint resolution
- Strong decision-maker
- Call center experience
- Team worker
- Staff education and training
- Follow-up skills
- Multi-task management
- Customer service
- Team leadership
- Communication skills
- Quality control experience
- Problem resolution
- Inventory management
- Money handling
- Staff management
- Goal setting
- Leading team meetings
- Team coaching
Languages
Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1
References
Frank Martinez (646)836-2529
Hazel Batista (201)724-3898
Stephanie Montas (829)708-1013
Timeline
Quality control
United Window and Door Manufacturing
09.2023 - Current
Sale representative
Smoke Shop Guys
05.2023 - 09.2023
Retail Sales Associate
Impression beauty supply
01.2023 - 05.2023
Supervisor - Customer services
Xfinity Comcast
09.2019 - 01.2023
Customer Service Representative
Boost Mobile
11.2017 - 09.2019
Secretary and Cashier
Pisces hair place
01.2015 - 11.2017
Some College (No Degree) - Business Administration And Management
Universidad Autónoma De Santo Domingo (UASD)
High School Diploma -
Tirso De Molina