Iriahna Jones
Fort Worth
Summary
Hospitality professional with experience in customer service, hosting, and babysitting. Proven ability to communicate effectively and address client needs with a positive attitude. Skilled in organizing seating arrangements to enhance guest satisfaction in fast-paced environments. Committed to delivering exceptional service and contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Assistant
Texas Women's University
Denton
10.2024 - Current
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Provided customer service support to students and visitors in the office.
- Assisted faculty with administrative tasks and scheduling appointments.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Managed office supplies and maintained inventory for efficient operations.
Babysitter/Housekeeper
self-employed
Arlington
05.2022 - Current
- Supervised children's daily activities and ensured a safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Planned engaging and educational activities tailored to each child's interests.
- Prepared nutritious meals and snacks following dietary restrictions.
- Completed light housekeeping tasks, including tidying toys and organizing books.
- committed to supporting emotional and academic development in addition to monitoring children
Server
IHOP
Fort Worth
04.2024 - 08.2024
- Delivered friendly, attentive service to guests throughout dining experiences.
- Managed multiple tables effectively during peak dining hours.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Informed customers of daily specials and signature menu items.
- Greeted guests and provided menus for a welcoming experience.
Host
Chili's
Arlington
11.2023 - 04.2024
- Greeted guests warmly and managed seating arrangements efficiently.
- Cultivated positive atmosphere through consistent, friendly interactions with servers and customers.
- Maintained cleanliness of tables to support smooth operational flow during busy shifts.
- Acquired diverse hospitality skills while serving as host at Chili's.
Customer Service Representative
Pizza Hut
Arlington
07.2022 - 09.2023
- Earned recognition for exceptional customer service, leading to regular customers inquiring during absences.
- Trained new customer service representatives within three weeks, facilitating quicker integration into the team.
- Volunteered in restaurant operations to enhance service efficiency.
Education
Bachelor - Education
Texas Woman's University
Denton, TX05-2028
Skills
- Social work
- Childcare and toddler care
- Expertise in caregiving
- Cash handling
- Customer service
- Food service
- Team leadership
- Active listening
- Strong multitasking
- Guest relations
- Communication strategies
- Conflict management
Certification
Driver's License, 05/24, 03/33
Willing To Relocate
- Arlington, TX
- Grand Prairie, TX
Affiliations
- Baking
- Campus Ministry
Timeline
Student Assistant
Texas Women's University
10.2024 - Current
Server
IHOP
04.2024 - 08.2024
Host
Chili's
11.2023 - 04.2024
Customer Service Representative
Pizza Hut
07.2022 - 09.2023
Babysitter/Housekeeper
self-employed
05.2022 - Current
Bachelor - Education
Texas Woman's University