Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Receptionist

Iriana Medel

Summary

Experienced and efficient bilingual professional with exceptional people skills. Offers a vast range of expertise. Well-versed in maintaining patient confidentiality and efficiently handling the storage of medical records. A quick learner, and ready to take on new challenges in dental health. Seeking a challenging role as a bilingual entry-level dental assistant.

Overview

16
16
years of professional experience

Work History

Machine Operator/ New Hire Trainer

Becton Dickinson Medical
03.2013 - 03.2025
  • Successfully crossed trained in multiple positions within the department
  • Trained 10+ new hire employees
  • Trained a team of 6 international employees
  • True Color training certificate
  • Helped other employees complete safety opportunities
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Checked quality of saline syringes by frequent quality checks.


Cell Phone Specialist/ Bilingual Customer Service

Z Wireless Verizon Wireless Retailer
05.2010 - 03.2013
  • Positive customer service provided in store to customers
  • Helped customers process payments, upgrade cell service, and knowledge of basic cell usage
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.

Receptionist/ Bilingual Interpreter

Good Neighbor Health Clinic
04.2009 - 05.2010
  • Provided interpreting skills for patient-doctor visits when needed following HIPAA regulations
  • Scheduled appointments in person and/or the phone to patients
  • Managed different scheduling systems for Dental, Behavioral Health and Medical clinics
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted spanish language-speaking patients with inquiries.

Education

High School Diploma -

Schuyler Central High School
Schuyler, NE
05.2006

Skills

  • Fluent English and Spanish Speaker
  • Strong Multi-Tasking Ability
  • Strong Interpersonal Skills
  • Efficiently Organized
  • Collaborative Team Member
  • Poised During Challenging Circumstances
  • Rapid Learner
  • Thoroughness in Work
  • Appointment scheduling
  • Equipment monitoring
  • Operational control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Machine Operator/ New Hire Trainer

Becton Dickinson Medical
03.2013 - 03.2025

Cell Phone Specialist/ Bilingual Customer Service

Z Wireless Verizon Wireless Retailer
05.2010 - 03.2013

Receptionist/ Bilingual Interpreter

Good Neighbor Health Clinic
04.2009 - 05.2010

High School Diploma -

Schuyler Central High School

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Iriana Medel