Iriana A. Dew
Miami,FL
Summary
Dedicated educator with four years of experience in the classroom, now transitioning to a work-from-home career. Strong communication skills and a passion for inspiring students to learn, with a focus on creating dynamic, engaging environments that help students reach their full potential. Skilled in building and maintaining strong relationships with students, families, and colleagues.
As I shift to a remote work setting, I bring my ability to engage and educate consumers and business leads about products and services, generating new business opportunities through proven strategies. I have successfully cultivated relationships with students and faculty and now apply this expertise to foster client relationships and drive business growth.
I am a personable and dedicated customer service professional with extensive industry experience, a solid team player with a positive attitude, and a knack for establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, bringing enthusiasm, articulation, and a results-oriented mindset to building relationships, cultivating partnerships, and expanding business opportunities.
Overview
10
10
years of professional experience
Work History
Chemistry Teacher
Slam miami
Miami, FL
11.2022 - Current
- Gathered feedback through surveys and used the data to improve lessons.
- Developed lesson plans according to chemistry textbook outlines.
- Evaluated student comprehension of classroom topics in exams, quizzes and assignments.
- Inspired students by presenting thought-provoking lessons and encouraging opinions and questions.
- Held lab demonstrations to apply chemistry principles and coursework.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of students/parents promptly and efficiently.
Science Teacher
BridgePrep Academy Of Village Green Middle-High
Miami, FL
11.2020 - 11.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
Head Cheerleading Coach
BridgePrep Academy Of Village Green
Miami, FL
08.2018 - 08.2022
- Effectively communicated with a diverse group of athletes, coaches and competition officials
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
- Constructed various routines for the athletes to perform in a competition setting
- Organized meetings with parents, teachers and school administers
Lead Passenger Service Agent
Swissport USA, Inc, Qatar Airways
Miami, FL
10.2019 - 03.2020
- Assist groups of people effectively board an aircraft
- Performing safety protocols via aircraft and/or passengers
- Checking-in customers using airline computer software, database software and other programs
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
After School Leader
Bridge Prep Academy of Village Green, Schools
08.2018 - 03.2020
- Disbursal of beverages and snacks to children upon school dismissal
- Handling financial accounts for each students
- Interacting with the financial manager of the schools accounts
- Collecting debts from parents
- Interacting with adults while explaining the responsibilities the young teens will acquire
- Assisting in collection of funds for students from parents and or guardians
- Assisting students with their everyday responsibilities
Sales Associate
Locker Room by Lids
Miami, FL
11.2014 - 04.2018
- Greet customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Master of Science - Biology
Grand Canyon University
Phoenix, AZ10.2024
Bachelor of Science - Biology
Florida International University
Miami, FL04.2020
Associate of Arts - Biology
Miami Dade College
Miami, FL07.2017
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2014
Skills
- Executive Presentation Development
- Time Management
- File and Record Keeping
- Computer Skills: Microsoft office, people soft, pinnacle, ADP etc
- Calendar Management
- Catering Coordination
- Special Events Planning
- Strong written and verbal communication abilities
- Prior experience in chat support is an advantage
- Demonstrates patience and empathy in challenging situations
- Quickly adaptable with the ability to manage multiple tasks simultaneously
- Eager to learn and committed to helping our customers achieve success
- Possesses a positive outlook, a collaborative spirit, and a team-oriented mindset
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Chemistry Teacher
Slam miami
11.2022 - Current
Science Teacher
BridgePrep Academy Of Village Green Middle-High
11.2020 - 11.2022
Lead Passenger Service Agent
Swissport USA, Inc, Qatar Airways
10.2019 - 03.2020
Head Cheerleading Coach
BridgePrep Academy Of Village Green
08.2018 - 08.2022
After School Leader
Bridge Prep Academy of Village Green, Schools
08.2018 - 03.2020
Sales Associate
Locker Room by Lids
11.2014 - 04.2018
Master of Science - Biology
Grand Canyon University
Bachelor of Science - Biology
Florida International University
Associate of Arts - Biology
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
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