Iridiana Chavarria
Rimrock,AZ
Summary
Accomplished Lead Receptionist at Sedona Winds Assisted Living, adept in client relationship building and staff training. Excelled in creating a welcoming environment and enhancing customer service through effective communication. Proven expertise in organization and time management, significantly contributing to smooth daily operations and fostering positive client relationships.
Overview
1
1
year of professional experience
Work History
Lead Receptionist
Sedona Winds Assisted Living
05.2024 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Paraprofessional
Beaver Creek Elementary School
08.2023 - 05.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Education
High School Diploma -
Camp Verde High School
Camp Verde, AZ05-2023
Skills
- Customer service focus
- Workplace safety
- Strong organization
- Client relationship building
- Time management expertise
- Appointment scheduling
- Document preparation
- Reception area maintenance
- Schedule management
- Staff training
- File management
- Mail handling
- Policy enforcement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead Receptionist
Sedona Winds Assisted Living
05.2024 - Current
Paraprofessional
Beaver Creek Elementary School
08.2023 - 05.2024
High School Diploma -
Camp Verde High School
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