Irie Hopkins
Greenwood,SC
Summary
Well-qualified student familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Lead Beauty Advisor
Ulta Salon And Cosmetics
10.2021 - 03.2023
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
Shift Manager
Firehouse Subs
04.2019 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Customer Service Representative
Sitel
09.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Diagnostic Medical Sonography
Greenville Technical College
Greenville, SC12.2025
High School Diploma -
Ninety Six High School
Ninety Six, SC05.2019
Skills
- Customer Service
- Customer Engagement
- Data Collection
- Scheduling
- Data Entry
- Complaint Resolution
- POS Systems Expert
- Key Holder Experience
- Microsoft Office
Timeline
Lead Beauty Advisor
Ulta Salon And Cosmetics
10.2021 - 03.2023
Customer Service Representative
Sitel
09.2020 - 12.2020
Shift Manager
Firehouse Subs
04.2019 - 06.2021
Associate of Science - Diagnostic Medical Sonography
Greenville Technical College
High School Diploma -
Ninety Six High School
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