IRINA ADAIR
Moscow,ID
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Dispatcher
Regional Public Transportation Inc
06.2024 - Current
- Interact with public, vendors, and community agencies by providing transit information and assistance
- Field telephone calls, emails, customer inquiries, comments and complaints; greet visitors, and provide high quality customer service to individuals having diverse backgrounds
- Maintain professional, courteous, cooperative demeanor with riders, facility representatives and public under all circumstances
- Screen passengers for various program eligibilities
- Negotiate, schedule, and route service requests within RPT performance parameters
- Collect and count passenger fares
- Sell tickets for intercity bus services
- Provide referrals to other organizations as necessary
- Develop, review and refine daily manifests for personnel and transit vehicles in order to provide service and maintenance within established guidelines using computerized system
- Record and communicate last minute changes to drivers, including shift changes, passenger additions and cancellations
- Work closely with drivers and other staff for regular Improvement of dally scheduling
- Schedule, reschedule, and cancel same-day trips on real-time as-needed basis
- Ensure that trip and route Information is documented and recorded properly
- Inspect and validate performance records for accuracy, completeness and compliance with established standards
- Correct inaccuracies
- Ensure required information Is collected for Medicaid and other billing purposes
- May perform billing procedures
- Compile daily reports, reconcile Intercity service deposits, and analyze performance data
- Assist in development of reports and measurement tools to evaluate service performance, quality, efficiency and effectiveness
- Assist in analysis of service patterns, levels and impacts of subscription riders on system
- Recommend Improvements in operations, routing, scheduling, and methods
- Maintain driver communication
- Respond to real time situations, emergencies, conditions or incidents relayed by driver
- Contact emergency services and/or refer on-site staff assistance, as appropriate
- Document and resolve situation, or refer to Executive Director, as appropriate
- Remove from service any vehicle that does not meet safety, ADA, or and mechanical requirements
- Make adjustments for vehicle breakdowns, passenger requested changes, passenger difficulties, or environmental conditions, that Impact boarding, alighting, or performance parameters
- Advise personnel about traffic problems, such as construction areas, accidents, weather conditions or hazards
- Perform supervisory drug and alcohol post-accident and reasonable suspicion determinations
- Make other fitness-fortuity determinations as needed
- Understands that consequences of error are significant and may result in loss of life, Injury, financial liability, property loss, or threat to public health and welfare
- May be cross-trained to perform backup coverage for transit drivers 1f desired
- Perform other duties as assigned
- May be cross-trained to perform backup coverage for transit drivers
Resident Services and Transportation Coordinator
Paradise Creek of Olympus Retirement Living
12.2023 - 05.2024
- Develops and maintains schedule for transportation requests by residents of community
- Develops and executes action plans for transportation to and from medical and social appointments for residents
- Understands and abides by safety practices as established in facility
- Communicates frequently and effectively with all Paradise Creek staff members, residents, and guests
- Maintains open communication with executive director regarding resident concerns, suggestions, and feedback
- Represents center to residents, family members of current or potential residents, and to community
- Understands relationship with state and federal regulatory agencies and works to maintain positive relationships
- Participates with facility executive director and other department directors in development and maintenance of practices and processes that promote infection control, fire safety, and hazard reduction
- Establishes close liaison with staff and residents
- Follows established protocols developed by leadership team
- Monitors and tracks guest suite reservations for cleaning needs
- Maintains and updates resident contact information, as well as directories
- Assists with mail and newspaper distribution to appropriate residents
- Other duties as assigned appropriate to position
- Maintained operations in compliance with minimal supervision
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies
- Managed transportation services for residents to ensure timely and safe transportation to appointments, outings, and community events
- Coordinated and facilitated various resident services programs such as fitness classes, social activities, and educational workshops
- Developed and maintained positive relationships with residents, families, and community partners to enhance resident services and transportation offerings
- Implemented cost-effective transportation solutions to optimize resources and improve overall efficiency of services
- Conducted regular assessments and evaluations of resident services and transportation programs to measure effectiveness and identify areas for improvement
Lyft and Uber Driver
Lyft and Uber Technologies
03.2022 - Current
- Obtained signatures from customers upon delivery of goods
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Provided safe and efficient transportation services to passengers in accordance with company standards and local regulations
- Maintained high level of customer satisfaction through friendly and professional interactions with passengers
- Demonstrated strong knowledge of various routes and destinations to ensure timely and accurate transportation to desired locations
- Handled cash transactions and electronic payments with accuracy and diligence
- Consistently received positive reviews and ratings from passengers for outstanding service and reliability
- Kept detailed mileage and fuel reports to track overall fuel costs
Patient Service Coordinator
WSU VTH
04.2022 - 07.2023
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and wait times
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Review patient accounts, identify delinquent accounts
- Answer, investigate, and/or direct patient inquiries or complaints to appropriate medical staff member
- Coordinate Dr and department schedules
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Used MedVet to maintain electronic patient files, successfully maintaining over 100 patient files
- Managed patient registration process to ensure accurate demographic and insurance information is obtained
- Scheduled and coordinated appointments for patients, adjusting as needed to accommodate urgent requests
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure seamless care coordination
- Assisted patients with understanding their treatment plans, including making follow-up appointments and obtaining necessary referrals
- Maintained organized patient records and confidentiality in compliance with HIPAA regulations
Unemployed
Unemployed
12.2021 - 03.2022
military move to the United States of America
Costumer Service/Cashier
MediaMarkt Weiden
07.2021 - 12.2021
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Took inventory
- Managed customer accounts
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Processed cash and credit card transactions accurately and efficiently, maintaining a high level of cash register accuracy
- Handled customer inquiries, complaints, and returns in a timely and courteous manner to ensure customer satisfaction
- Assisted with stocking and organizing merchandise on the sales floor to maintain a clean and organized store environment
- Collaborated with team members to meet daily sales goals and promote a positive work environment
Gas Station Attendant/Cashier
TOTAL Station Regensburg
12.2019 - 06.2021
- Handled inbound calls, and outbound calls
- Responsible for providing excellent customer service by greeting and assisting customers at the gas pump and inside the store
- Operated cash register, handled cash and credit card transactions, and balanced cash drawers at the end of each shift
- Monitored fuel levels, performed gas pump maintenance tasks, and ensured a clean and safe work environment
- Trained new employees on store procedures, customer service protocols, and safety regulations
- Assisted with inventory management tasks such as restocking merchandise, tracking sales, and placing supply orders when needed
Soldier
German Military
01.2010 - 12.2020
- Support unit in case of every upcoming technical issue
- Kept records of customer complaints
- Assisted customers with questions
- Assisted customers with warm and professional attitude
- Booked appointments
- Managed customer accounts
- Supervisor of office
- Serving at German Military in field of Technical Support and trainer at basic training
- Led squad of 80 soldiers in combat, ensuring successful completion of objectives and safety of all team members
- Trained in advanced combat tactics, marksmanship, and hand-to-hand combat techniques to maintain peak physical readiness
- Maintained and operated various weapons systems and equipment, demonstrating expertise in weapon maintenance and upkeep
- Participated in humanitarian aid missions, providing assistance to communities in need during times of crisis
- Received commendations for exceptional leadership, teamwork, and dedication to mission success
- Secured and protected military property, assets, and personnel
- Coached and mentored new recruits for motivated, high-performing teams
- Looked after weapons by scheduling and performing organizational and preventive maintenance
Education
Criminal Justice B.A -
Penn Foster College
Arizona City, AZ01.2026
Certificate in Medical Terminology in Healthcare Management -
Penn Foster College
Arizona City, AZ08.2023
Certificate in Child Psychology -
Penn Foster College
Arizona City, AZ08.2023
Associate in Technology - Veterinary Practice Management -
Munich College of Federal Armed Forces
Munich12.2020
Examination Certificate - Electronics Technician for Information and Telecommunications Systems -
Federal Armed Forces
Sonthofen02.2013
Skills
- Computer skills
- Human resources management
- Administrative & Business Operations
- Supervising experience
- Project management
- Team management
- Database Maintenance
- Customer Relationship Management
- Medical terminology
- Organizational, Communication, Presentation skills
- Quality Assurance
Languages
German
Native or Bilingual
Timeline
Dispatcher
Regional Public Transportation Inc
06.2024 - Current
Resident Services and Transportation Coordinator
Paradise Creek of Olympus Retirement Living
12.2023 - 05.2024
Patient Service Coordinator
WSU VTH
04.2022 - 07.2023
Lyft and Uber Driver
Lyft and Uber Technologies
03.2022 - Current
Unemployed
Unemployed
12.2021 - 03.2022
Costumer Service/Cashier
MediaMarkt Weiden
07.2021 - 12.2021
Gas Station Attendant/Cashier
TOTAL Station Regensburg
12.2019 - 06.2021
Soldier
German Military
01.2010 - 12.2020
Criminal Justice B.A -
Penn Foster College
Certificate in Medical Terminology in Healthcare Management -
Penn Foster College
Certificate in Child Psychology -
Penn Foster College
Associate in Technology - Veterinary Practice Management -
Munich College of Federal Armed Forces
Examination Certificate - Electronics Technician for Information and Telecommunications Systems -
Federal Armed Forces
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