Kahji L. Smith
Rochester,NY
Summary
Track and field coaching professional with proven track record of fostering athlete development and success. Adept at implementing strategic training programs, enhancing performance, and promoting teamwork. Known for adaptability, reliability, and strong leadership skills. Passionate about driving results and exceeding expectations in dynamic environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bus Operator
Regional Transportation Service
06.2023 - Current
- Follows a planned bus route, making scheduled stops to pick up or drop off passengers.
- Collects fares and answers questions about the bus route.
- Communicates with the dispatcher via two-way radio during the route; provides updates to the dispatcher and reports emergencies, traffic patterns, or accidents.
Track and Field Coach
RCSD James Monroe High School
12.2022 - Current
- Organizing practices to train athletes for competition
- Educating athletes on the sport and healthy competitive behaviors
- Mentoring athletes and providing them with life lessons and skills
- Supervising track meets
Marketing Pro
Sutherland Global, META/Facebook
10.2022 - 12.2022
- Maximized business results through tailored support for META technologies.
- Enhanced online advertising impact for small businesses through dedicated support.
- Organized marketing campaigns to boost product and service awareness effectively.
- Maintained up-to-date knowledge of META products, pricing, and promotions.
Retail Store Manager
Prime Communications, AT&T Authorized Retailer
03.2022 - 10.2022
- Enhanced customer service through employee training and supervision initiatives.
- Developed employee schedules to optimize staffing and improve operational efficiency.
- Promoted store products and services through innovative marketing strategies.
- Managed inventory levels to ensure product availability and store maintenance supplies.
- Implemented cross-training programs, maintaining high productivity across staff roles.
- Controlled operational costs, contributing to overall store profitability and financial health.
Retail Store Manager
Best Wireless, Authorized Retailer for Verizon Wireless
09.2018 - 02.2020
- Ensured smooth daily store operations through effective inventory and cash management.
- Trained and mentored new employees to ensure high performance standards.
- Developed action plans to consistently achieve daily and monthly sales goals.
- Managed customer sales processes including contracts, payments, and order filing.
- Maintained up-to-date knowledge of products, pricing, and promotions.
- Provided market insights to Sales Manager regarding competition and customer needs.
Sales Consultant / Management Training
DiBroca Marketing and Consulting Group, Spectrum Campaign
12.2017 - 07.2018
- Increased sales through face-to-face marketing for Fortune 500 companies.
- Developed customer relationships, retaining existing accounts and generating new opportunities.
- Maintained knowledge of products, pricing, promotions, and service features.
- Trained and mentored new employees, enhancing team performance and cohesion.
Lead Generator/Outbound Sales Consultant
Concentrix Corporation, Hewlett Packard Enterprise Campaign
10.2016 - 11.2017
- Achieved revenue targets by effectively cold calling potential IT infrastructure clients.
- Verified and updated business contact information, ensuring accurate customer documentation.
- Secured high close rates through persuasive sales techniques and strategic add-on offerings.
- Maintained in-depth product knowledge to enhance customer engagement and satisfaction.
Tier 2 Technical and Global Support/Customer Care
Xerox Corporation, Verizon Wireless
08.2015 - 09.2016
- Enhanced customer satisfaction by resolving inquiries about services and products.
- Delivered exceptional service, consistently exceeding customer expectations and experiences.
- Maintained accurate customer records using point of sale system for repairs.
- Simplified complex issues for customers, ensuring clear understanding and guidance.
- Diagnosed device problems, providing troubleshooting, repairs, or replacements as needed.
- Embraced coaching and feedback to meet team performance objectives effectively.
Shift Manager
McDonald's Corporation
06.2009 - 07.2015
- Ensured fast, accurate service by leading shifts weekly.
- Enhanced team performance by providing leadership during each shift.
- Achieved McDonald's standards through effective shift planning and monitoring.
- Maintained safety and security while communicating with incoming Shift Managers.
- Exceeded departmental targets by meeting performance goals during shifts.
Education
The State University of New York (SUNY), Buffalo State College
New York, NYundefined
School of Engineering and Manufacturing at Edison Tech
Rochester, NYSkills
- Team management
- Strength training
- Individualized coaching
- Injury prevention
- Speed development
- Agility training
- Endurance building
- Athlete development
- Training plans
Certification
Coaching Certification:
USATF Level 1Track and Field Coach
Officiating Certifications:
USATF Certified Official (Niagara Association)
NYSPHSAA Certified Official - Greater Rochester
Timeline
Bus Operator
Regional Transportation Service
06.2023 - Current
Track and Field Coach
RCSD James Monroe High School
12.2022 - Current
Marketing Pro
Sutherland Global, META/Facebook
10.2022 - 12.2022
Retail Store Manager
Prime Communications, AT&T Authorized Retailer
03.2022 - 10.2022
Retail Store Manager
Best Wireless, Authorized Retailer for Verizon Wireless
09.2018 - 02.2020
Sales Consultant / Management Training
DiBroca Marketing and Consulting Group, Spectrum Campaign
12.2017 - 07.2018
Lead Generator/Outbound Sales Consultant
Concentrix Corporation, Hewlett Packard Enterprise Campaign
10.2016 - 11.2017
Tier 2 Technical and Global Support/Customer Care
Xerox Corporation, Verizon Wireless
08.2015 - 09.2016
Shift Manager
McDonald's Corporation
06.2009 - 07.2015
undefined
School of Engineering and Manufacturing at Edison Tech
The State University of New York (SUNY), Buffalo State College