Alexis Williams
District Heights,MD
Summary
Seven years of experience in customer service, five years’ experience in supervisory positions, and two years of motor vehicle operations. Offering skills such as attention to detail, organization, and time management. Fast learner, hardworking and dependable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Operator
WMATA-District Heights, MD
06.2023 - Current
- Perform complete pre- and post-operation inspection of the assigned vehicles
- Reports any safety issues on standard reports
- Follows all required safety policies and procedures
- Safely operate a passenger bus along designated routes; read route descriptions and provide each customer with stellar customer service
- Complete and submit accident and incident reports in accordance with established guidelines.
Company Driver
Metro access-Capitol Heights, MD
01.2022 - 05.2023
- Perform complete pre- and post-operation inspection of the assigned vehicles
- Operates a vehicle with several assigned routes given picking up and discharging passengers with disabilities
- Makes daily reports throughout the shift
- Collects fare from passengers.
Mail Carrier
United States Postal Service
05.2019 - 06.2022
- Sort mail and prepare it for delivery
- Load & organize mail and packages onto work vehicles
- Retrieve & document outgoing mail from residence and businesses
- Use electronic device to scan mail and packages.
Team Leader
Chic Fil A-Capitol Heights, MD
09.2016 - 05.2020
- Cash handling: Accurately process customer's orders and process payment via cash or card and balance register at the end of shift
- Customer service: Greet and guide customers in a friendly and professional manner, while answering any questions or concerns they may have in regard to the organizations offerings
- Awarded employee of the week on two separate occasions
- Train and mentor new employees on how to provide an excellent customer service experience as well as their daily functions on the cashier register.
Education
Commercial Driver's License (CDL), B -
MDDiploma -
Suitland High School
06.2016
Skills
- Employee Orientation
- Leadership
- CUSTOMER SERVICE (6 years)
- Excellence customer service
- CPR certified
- Call Center Training
- CASH HANDLING (6 years)
- Problem solving
- Delivery Driver Experience
- Team Management
- Organizational Skills
- Process Improvement
- Management
- Problem solving
- Driving
- Security
- Customer service
Certification
- AED Certification
- Driver's License
- CPR Certification
- Guard Card
- CDL B
- CDL
- Air Brake Endorsement
- Passenger Endorsement
Timeline
Bus Operator
WMATA-District Heights, MD
06.2023 - Current
Company Driver
Metro access-Capitol Heights, MD
01.2022 - 05.2023
Mail Carrier
United States Postal Service
05.2019 - 06.2022
Team Leader
Chic Fil A-Capitol Heights, MD
09.2016 - 05.2020
Commercial Driver's License (CDL), B -
Diploma -
Suitland High School