Jacinda Talley
Katy,TX
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Operator
Metropolitan Transportation Authority
Houston, TX
10.2024 - Current
- Ensured passenger safety through strict adherence to traffic regulations and operational protocols.
- Executed operation of public transit vehicles across designated routes, ensuring adherence to schedules.
- Executed routine vehicle inspections to identify and resolve maintenance issues.
- Instructed new operators on safety protocols, vehicle operation, and customer service standards.
- Oversaw bus condition monitoring through onboard systems, ensuring timely reporting of technical issues for swift resolution.
Bus Operator
CFISD
Cypress, TX
09.2023 - 10.2024
- Ensured passenger safety by adhering to all traffic regulations and operational protocols.
- Operated public transit vehicles efficiently across designated routes, maintaining schedule adherence.
- Conducted routine vehicle inspections, addressing maintenance issues to ensure optimal performance.
- Assisted passengers with inquiries and provided guidance on route options and schedules.
- Trained new operators on safety practices, vehicle operation, and customer service standards.
- Monitored bus conditions using onboard systems, reporting technical issues promptly for resolution.
Human Resources Specialist
GEICO
Houston, TX
11.2016 - 04.2023
- Facilitated recruitment processes by screening resumes and scheduling interviews.
- Assisted in maintaining HRIS data accuracy. Supported new hire orientation processes. Updated records for new hires and employee changes.
- Designed and implemented training materials to enhance staff development initiatives.
- Oversaw maintenance of personnel records and statistical data to ensure accuracy and regulatory compliance.
- Oversaw onboarding processes for new hires to enhance workplace culture integration.
- Conducted regular I-9 audits to ensure compliance with federal, state, and local labor laws.
- Partnered with department managers to assess staffing requirements and formulate strategic recruiting initiatives.
- Managed and updated comprehensive database of employee records to ensure legal compliance.
Claims Representative
GEICO
01.2014 - 11.2016
- Executed processing of insurance claims with a focus on compliance to company policies and state regulations.
- Delivered exceptional customer service by addressing inquiries and resolving claims-related issues.
- Facilitated training for new representatives on claims procedures, enhancing team expertise and performance outcomes.
- Evaluated claim trends to detect potential fraud and collaborated with management on risk mitigation strategies.
- Optimized claims processing efficiency in a dynamic work environment.
- Enhanced customer satisfaction by delivering timely and precise information regarding claim status and resolution.
- Facilitated collaboration among cross-functional teams to streamline complex claims investigations and resolutions.
Education
Bachelor of Science -
Saginaw Valley State University
Bay City, MISkills
Accurate recordkeeping
Onboarding and orientation
HRIS management
Training and mentoring
Customer relations
Employee onboarding
Microsoft office
PeopleSoft HRMS
Benefits administration
HR policies and procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for I-9 employee verification.
- Awarded two customers service accommodations at MTA.
Certification
First Aid/CPR/AED, American Red Cross - 7/24/2026
• Lean Six Sigma Certification
• CDL Class B License
Timeline
Bus Operator
Metropolitan Transportation Authority
10.2024 - Current
Bus Operator
CFISD
09.2023 - 10.2024
Human Resources Specialist
GEICO
11.2016 - 04.2023
Claims Representative
GEICO
01.2014 - 11.2016
Bachelor of Science -
Saginaw Valley State University