IRINA GUTIERREZ
Carepro Home Health Agency
Queens,NY
11
years of professional experience
Customer Service and Front Desk Professional experienced in guest support and problem resolution. Delivered exceptional support through active listening and effective communication while managing check-in and check-out processes. Focused on building relationships and maintaining accurate records to enhance guest satisfaction.
Work History
Bilingual Office Coordinator
3 Years 3 Months- Resolved customer inquiries across phone, email, and chat with accurate, professional communication.
- Coordinated issue resolution with billing, sales, and operations teams to prevent delays.
- Documented service requests in CRM systems, ensuring complete records and timely follow-up.
- Processed orders, returns, and account updates while maintaining data accuracy.
- Organized intake packets, referrals, and care coordination paperwork for timely processing.
- Maintained confidential client and employee files in compliance with home health documentation standards.
- Supported scheduling updates for caregivers, patients, and clinical staff to reduce service disruptions.
- Coordinated daily office operations, supporting scheduling, records management, and patient service workflows.
- Managed correspondence, calls, and documentation to maintain accurate administrative communication.
Front Desk Agent
7 Years 4 Months- Managed guest check-in and check-out processes with accurate room assignments and billing updates.
- Coordinated reservations, arrivals, and departures using hotel property management systems.
- Resolved guest inquiries, complaints, and service requests while maintaining professional front desk standards.
- Processed payments, folios, and cash transactions with careful attention to detail.
- Communicated room status updates with housekeeping and maintenance to support smooth operations.
- Trained new front desk staff on service procedures, system use, and guest interaction expectations.
- Monitored lobby activity and responded quickly to guest needs, safety concerns, and escalation points.
Education
Bachelor of Science - Business Administration And Management
- Awarded [Award Name]
Skills
Data entry
Problem resolution
Customer service
Office coordination
Listening skills
Relationship building
Critical thinking
Timeline
Bilingual Office Coordinator
Carepro Home Health Agency
06.2023 - 09.2026Read More
Front Desk Agent
Hotel Croydon
01.2016 - 05.2023Read More
Long Island University
Bachelor of Science from Business Administration And Management
Read More
COMMUNITY SERVICE
Community Service
Auxiliary Police Officer, NYPD 1999-2005