Irina Nikitkova
Niagara Falls,NY
Summary
Active, productive and self-motivated woman who likes to achieve goals, loves people and human relations. I am full of energy and optimistic person who believes and confess the high rated client service standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner of the Private Kindergarten
The Owner Of Business
01.2018 - 12.2022
- Developed and maintained strong relationships with clients.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Created and developed the high-rated business with the excellent reputation.
- Successfully sold the business that works and has a high profit nowadays.
Head of Sales Department
Development And Real Estate Company
12.2012 - 12.2017
- The best seller manager in my company for the 5 years.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Owner of Business
Wholesale Beauty Business
12.2011 - 12.2012
- Created a business model from zero to profitable in 3 months.
- Worked in B2B sector (beauty and hair salons).
- Trained new employees on proper protocols and customer service standards.
- Successfully sold the business that works and profitable nowadays.
Manager of Credit Department
Sberbank Rossii
05.2004 - 11.2010
- Developed strong relationships with clients, ensuring prompt payment and improved customer satisfaction.
- Reduced delinquency rates with proactive credit monitoring and risk analysis strategies.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Education
BBA - Financial Management
University of Economics And Finance
Moscow, Russian Federation07.2006
BBA - Sociology
Lipetsk University
Lipetsk, Russian Federarion06.2004
Skills
High standards client service
High sales skills
Business Development
Client Relations
Certification
- The art of sales (2005-2019, regularly)
- The public speaking courses (2006, 2009, 2013)
- The business owner coaching (2005, 2014, 2017)
Additional Information
I am in love with my husband, my daughter, CrossFit, and active lifestyle
Timeline
Owner of the Private Kindergarten
The Owner Of Business
01.2018 - 12.2022
Head of Sales Department
Development And Real Estate Company
12.2012 - 12.2017
Owner of Business
Wholesale Beauty Business
12.2011 - 12.2012
Manager of Credit Department
Sberbank Rossii
05.2004 - 11.2010
BBA - Financial Management
University of Economics And Finance
BBA - Sociology
Lipetsk University
- The art of sales (2005-2019, regularly)
- The public speaking courses (2006, 2009, 2013)
- The business owner coaching (2005, 2014, 2017)
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