Irina Romova
Bensalem,PA
Summary
I am a results driven professional with a concentrated focus on building success in developing strategic processes in various business areas i.e., sales, management, marketing, training. I am experienced in leading and supervising operation and sales teams by creating different strategies and utilizing variety of CRM platforms.
Overview
25
25
years of professional experience
1
1
Certification
Work History
agency owner
Allstate Insurance
06.2005 - 09.2024
- Building and maintaining medium size agency from scratch
- Gathering and analyzing client’s information to identify discrepancy for future claim prevention by using OSINT available tools
- Providing clients with recommended insurance coverage based on needs analysis and what matters most
- Increasing client retention by establishing credibility and providing ongoing service and support
- Training newly hired staff through a series of training sessions for an efficient and successful fast start
- Creating ongoing marketing programs that includes processes to assist in retention, cross sell, leads generation and new business
Sales and Service agent, claims assistant
Nationwide Insurance Company
03.2002 - 05.2005
- Providing clients with recommended insurance coverage based on needs analysis and what matters most
- Increasing retention by establishing credibility and providing ongoing service and support
Life Insurance Advisor
American General Life and Accident Insurance Company
01.2000 - 02.2002
- Working with current customers to identify needs and provide recommendations
- Identifying weaknesses in coverages
- Managing a book of business for retention and cross sell opportunities
Education
Bachelor degree - Linguistics, English ESL
Kherson State University
Kherson, Ukraine 06-1993
Skills
- Gathering and analyzing data by using publicly available OSINT tools
- Promoting collaboration between sales, service, claims and marketing teams to find satisfactory solutions
- Networking and building relationships
- Strong phone/zoom management, sales and service experience
- Data management
- CRM integration platforms (Zoho, Salesforce, Zapier, OnePage CRM)
- Fluent in English, Russian
Awards
Allstate Leadership Forum - 2009, 2010
Allstate Inner Circle Elite - 2011
Allstate Honor Ring - 2010, 2012
Certification
Property, Casualty, Life, Health, Annuities, Series 6, Series 63 Licenses
Timeline
agency owner
Allstate Insurance
06.2005 - 09.2024
Sales and Service agent, claims assistant
Nationwide Insurance Company
03.2002 - 05.2005
Life Insurance Advisor
American General Life and Accident Insurance Company
01.2000 - 02.2002
Property, Casualty, Life, Health, Annuities, Series 6, Series 63 Licenses
Bachelor degree - Linguistics, English ESL
Kherson State University
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