Irina Yakimova
Rochester,NY
Summary
Resourceful and experienced worker offering expertise in customer service, organization and data analysis/research, and file management. Detail-oriented team player with strong organizational skills, with experience in handling multiple projects simultaneously with a steady degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Waitress
Bad Apples Bistro
05.2013 - Current
- While continuing personal education, served anywhere from 5 to 15 tables a 4-6hr shift (occasionally double) through efficient, well-mannered, and friendly service.
- Adhered to all of the rules, regulations, assignments, and tasks of a professional server in a fine-dining establishment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness, anticipating the needs of customers, surrounding staff, and management.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new servers on restaurant policies, procedures, and restaurant software.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Assisted management with financial transactions and issues with payments/computer systems, updated financial and technological programs.
Patient Services Assistant
New York Presbyterian/Lower Manhattan Hospital
03.2019 - 03.2021
- Greeted incoming Labor and Delivery patients, assisted with sign-ins and directed each to correct locations.
- Assisted nurses with patient bathing, dressing, hygiene and grooming, patient mobility and transport: monitored and ensured safety and well-being of patients (as well as all guests and visitors).
- Coordinated with medical staff to process patient information and direct patients to appropriate departments.
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
- Provided valuable assistance to medical staff during examinations, deliveries (including extramural/emergent), and operations; this includes assisting in patient care using therapeutic approaches (namely listening and talk therapy, and correct etiquette following traumatic experiences including death and illness).
- Working and operating with excellent patient care during Covid-19 lockdown restrictions, when patients were under severe stress, and at times sick and isolated.
- Assisted in OR and labor room stocking, as well as maintaining sanitation and cleanliness of the department.
- Trained to protect patient safety and privacy, HIPAA trained, well-versed in OSHA standards, and referring to the Safety Data Sheet whenever necessary.
- BLS certified by the AHA.
Environmental Service Worker
NYP/Lower Manhattan Hospital
01.2017 - 03.2019
- Provided excellent cleaning and disinfecting services to NYP/Lower Manhattan Hospital.
- Cleans all patient care and non-patient care areas using standard cleaning procedures, including replenishing supplies.
- Properly addressed staff and patients/visitors, assisting wherever necessary and providing help whenever possible.
- Adhered to rules of Patient Care and Safety, including HIPPA, following OSHA standards, and referring to the Safety Data Sheet whenever necessary.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Front Counter Sales
Veniero's Pastry
01.2016 - 01.2017
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record (consistently arriving to work ready to start immediately).
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Maintained clean and organized appearance for all bakery areas to attract and retain customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
Education
Bachelor of Science - Psychology
SUNY (Brockport)
Rochester, NY05.2024
Bachelor of Science - Biology And Psychology
Borough of Manhattan Community College
New York, NY2020
Bachelors in Biological Science -
Wells College
Aurora, NY05.2015
High School Diploma - undefined
Gates Chili High School
Rochester, NY06.2012
Skills
- Quick learner with an efficient mindset
- Multitasker
- Very comfortable with past-paced, clinical settings/workloads
- Excellent proficiency in computer technology/software: very quick to pick up new skills
- Polite, engaging, sociable (team-player)
- Innovative (proactive towards improving workplace)
- Experienced prompt, writing, research skills
References
Attached to application; additional references available upon request
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Patient Services Assistant
New York Presbyterian/Lower Manhattan Hospital
03.2019 - 03.2021
Environmental Service Worker
NYP/Lower Manhattan Hospital
01.2017 - 03.2019
Front Counter Sales
Veniero's Pastry
01.2016 - 01.2017
Waitress
Bad Apples Bistro
05.2013 - Current
Bachelor of Science - Psychology
SUNY (Brockport)
Bachelor of Science - Biology And Psychology
Borough of Manhattan Community College
Bachelors in Biological Science -
Wells College
High School Diploma - undefined
Gates Chili High School
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