Iris Alvarenga
Panorama City,CA
Summary
Dynamic and bilingual professional with a proven track record, adept in office management and scheduling appointments. Excelled in demonstrating exceptional organization and communication skills. Committed to delivering high-quality support and maintaining confidentiality, with a flair for prioritizing urgent healthcare needs efficiently. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Receptionist/ Clinic Surgery Scheduler
Micheal J Hyman MD
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
Respite Caregiver
Needed Respite Care
10.2021 - Current
- Assisting children/adults with special needs
- Working with clients in their home setting
- Maintain client’s daily routine. ( Ex. helping with homework, completing chores, etc…)
- Working /communicating with client’s parents
- Enhanced caregiver performance by providing comprehensive training and supervision.
- Engage the client in age-appropriate activities such as arts and crafts, going for a walk around the neighborhood, reading.
- Build and maintain a positive relationship with the family and client.
- Ensure that all activities conducted during service hours are appropriate with the program design.
- Assist clients with daily living activities, daily routines, homework, and self-help activities such as brushing teeth, washing hands and face, getting dressed.
- Collaborate with clients and families to provide best care.
Education
Certification - Medical Assistant
Concorde Career College
North Hollywood, CA06-2022
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06-2020
Skills
- Fluent in Spanish
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Schedule Management
- Office Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/ Clinic Surgery Scheduler
Micheal J Hyman MD
06.2022 - Current
Respite Caregiver
Needed Respite Care
10.2021 - Current
Certification - Medical Assistant
Concorde Career College
High School Diploma -
Birmingham Community Charter High School
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