Iris Appleby
Covington,GA
Summary
Dynamic Revenue Agent III with the Georgia Department of Revenue, skilled in tax compliance and investigative techniques. Proven track record of enhancing revenue collections and fostering teamwork through mentorship. Recognized for exceptional customer service and maintaining confidentiality while negotiating payment arrangements, ensuring taxpayer understanding and compliance.
Overview
30
30
years of professional experience
Work History
Revenue Agent III
Georgia Department of Revenue
04.1988 - 04.2018
- Mentored junior Revenue Agents, fostering a supportive learning environment and promoting professional growth.
- Demonstrated exceptional attention to detail in reviewing financial records, ensuring accurate determination of tax and liabilities, which increased revenue collections for assigned cases.
- Provided exceptional customer service, promptly addressing tax taxpayer inquiries and resolving concerns related to their accounts.
- Established strong woking relationships with other government agencies, fostering a collaborative approach to revenue collection efforts.
- Managed a high volume of cases simultaneously, prioritizing tasks effectively to meet deadlines without compromising accuracy or quality of work.
- Assisted taxpayers in understanding their obligations under the law, facilitating voluntary compliance with tax regulations.
- Negotiated payment arrangements with delinquent taxpayers, securing recoveries while maintaining strong relationships with clients.
- Provided guidance and service on various financial problems in order to assist taxpayers in resolving tax issues.
- Furnished taxpayer assistance and information to general public.
- Collected delinquent state taxes and secured all delinquent returns.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Field Services Agent
United States Bureau of Census
06.1995 - 12.2017
- Regularly exceeded performance targets through consistent delivery of exceptional customer service experiences.
- Conducted regular monthly follow-ups home visits and phone calls with respondents collecting accurate and essential data.
- Participated in training programs to enhance knowledge and customer service skills.
Education
General
East Saint Louis Senior High School
East Saint Louis, IL06-1973
Skills
- Confidentiality
- Tax compliance
- Teamwork and collaboration
- Investigative techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home option4-day work weekFlexible work hoursTimeline
Field Services Agent
United States Bureau of Census
06.1995 - 12.2017
Revenue Agent III
Georgia Department of Revenue
04.1988 - 04.2018
General
East Saint Louis Senior High School
Similar Profiles
Candy WimberlyCandy Wimberly
Revenue Agent 3 at Georgia Department of RevenueRevenue Agent 3 at Georgia Department of Revenue
Shirley SmithShirley Smith
Lead Tax Examiner at Georgia Department Of RevenueLead Tax Examiner at Georgia Department Of Revenue
Mary A. NjieMary A. Njie
Asset Management at Georgia Department of RevenueAsset Management at Georgia Department of Revenue