Summary
Overview
Work History
Education
Skills
Timeline
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Iris Boone

Columbia,SC

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

21
21
years of professional experience

Work History

Customer Service Representative (remote)

Palmetto State Armory
Columbia, SC
09.2023 - 03.2025
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Shipping and Receiving Clerk

Amazon
West Columbia, SC
09.2020 - 08.2023
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Processed returns and exchanges according to company policies.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Youth Specialist IV

Dept. of Juvenile Justice
Columbia, South Carolina
05.2004 - 06.2020
  • Advised staff on best practices related to working with young people in challenging situations.
  • Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
  • Assisted in coordinating services such as health care, mental health counseling, tutoring, as needed.
  • Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
  • Developed relationships with families through home visits and outreach efforts.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
  • Kept youth safe and secure at facility and in public.

Direct Care Specialist

Mentor Network
Columbia, SC
02.2006 - 11.2010
  • Monitored health and well-being of clients and reported significant health changes.
  • Encouraged positive behaviors while managing challenging behaviors using non-violent techniques.
  • Collaborated with other healthcare professionals, such as social workers or mental health counselors, to provide comprehensive care for clients.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Built strong and trusting rapport with clients and loved ones.

Education

High School Diploma -

W. J. Keenan High School
Columbia, SC
05-2001

Associate of Arts - Science in Human Service

Benedict College
Columbia, SC

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Data entry
  • Order processing
  • Communication skills
  • Active listening
  • Time management
  • Team collaboration
  • Email management
  • Customer needs assessments
  • Self motivation
  • Prioritization
  • Organizational skills

Timeline

Customer Service Representative (remote)

Palmetto State Armory
09.2023 - 03.2025

Shipping and Receiving Clerk

Amazon
09.2020 - 08.2023

Direct Care Specialist

Mentor Network
02.2006 - 11.2010

Youth Specialist IV

Dept. of Juvenile Justice
05.2004 - 06.2020

High School Diploma -

W. J. Keenan High School

Associate of Arts - Science in Human Service

Benedict College

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