Iris Bursiaga
Fresno,CA
Summary
Organized self starter with a positive attitude, detailed oriented, hands on professional, works well independently and as part of a team. Excels in A fast paced environment. Adapts well to changing situations, highly experienced in customer service, communication, time management, administration, strong ability to multi task, prioritize and delegate work flow effectively. Focused on improving business compliance, workflow and processes. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Underwriting Associate
CNA Insurance
05.2024 - Current
- Responsible for renewal and new business data preparation through account life cycle.
- Triage of renewal applications.
- Endorsement request processing.
- File documentation.
- Book premium on accounts after binding.
- Process cancellations
Premium Auditor - WC
Employers
05.2022 - 12.2023
- Review and process work comp final audits using POINT
- Process audits with an estimated premium under $20,000
- Investigate disputes/differences in payroll & classification data as well as communicating findings to Supervisor or Manager
- Maintains excellent agency, policyholder, interdepartmental relationships & communications.
- Customer Service & training mentor.
Underwriting Assistant - WC
Blueriver Underwriters
09.2015 - 01.2020
- Marketing to multiple carriers for workers compensation coverage
- Issue policies, order loss control, scrub submissions, communicate policy changes & cancellation notices to agents
- Bind new/renewal business
- Process conditional renewal letters.
Underwriting Associate -WC
Employers
02.2011 - 09.2015
- Process policy cancellations and rewrites, Manage incoming mail/correspondence including Indexing and routing. Review, research and respond to Bureau and NCCI inquiries. Process agent of record changes as well as endorsements. Duties as assigned or as the situation dictates.
Account Manager- Employee Benefits
Dermanouel Insurance
07.2005 - 01.2011
- Responsible in servicing an assigned book of business
- Handle all individual accounts from quoting to seeing everything finalized until the client is enrolled
- Update all client accounts including billing screens for accurate premiums/commissions
- Annual review & analyzation of the insurance market in price & benefit changes.
Education
A.S. Degree - Business Administration And Management
Fresno City College
06.1994
High School Diploma -
Fresno High School
06.1992
Skills
- Audit Coordination
- Continuing Education
- Account Reconciliation
- Conflict Resolution
- Customer Service
- Decision Making
- Time Management
- Problem Solving
- Records Review
- Employee Training/Mentor
Certification
License: CA
- Property & Casualty License, 0F04863
- Life/Health Insurance Agent License, 0F04863
Timeline
Underwriting Associate
CNA Insurance
05.2024 - Current
Premium Auditor - WC
Employers
05.2022 - 12.2023
Underwriting Assistant - WC
Blueriver Underwriters
09.2015 - 01.2020
Underwriting Associate -WC
Employers
02.2011 - 09.2015
Account Manager- Employee Benefits
Dermanouel Insurance
07.2005 - 01.2011
High School Diploma -
Fresno High School
A.S. Degree - Business Administration And Management
Fresno City College
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