Iris Chik
San Francisco,CA
Summary
Retail professional with over 11 years of experience in new store openings, project execution, and inventory management. Proven track record in delivering projects on time and within budget through strong project management and operational expertise. Highly skilled in inventory management, financial planning, and technical troubleshooting, enhancing operational efficiency and service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operation Manager
Design Within Reach
08.2022 - Current
- Optimized showroom organization through efficient inventory management and timely restocking.
- Trained new Sales Assistants for almost 3 years to elevate team performance.
- Monitored stock movement, ensuring accurate inventory records and minimizing discrepancies.
- Served as primary contact for resolving technical issues, including software and hardware troubleshooting.
- Developed strategies for effective financial management, with clear goals and projections.
- Assisted design specialists with diverse customer service operations requests.
Teacher Assistant and Tutor
City College of San Francisco - ACRC
08.2018 - 05.2020
- Facilitated student resolution of academic challenges through targeted guidance.
- Demonstrated expertise in diverse learning strategies to enhance student understanding.
- Provided specialized instruction and problem-solving techniques for Microsoft Office, HTML, computer hardware, and network security.
Full Time Sale Associate - New Store Opening Team Member
Burberry
08.2013 - 09.2016
- Cultivated strong relationships with high-net-worth clients, providing personalized styling advice and exceptional service.
- Developed targeted marketing strategies to enhance brand visibility and drive customer retention.
- Ranked top sales professional by sales volume for six months in 2015.
- Demonstrated extensive knowledge of high-end fashion products, offering bespoke recommendations aligned with current trends.
Part Time Sale Associate - New Store Opening Team Member
Valentino
02.2013 - 07.2013
- Consistently surpassed sales targets through proactive outreach and tailored follow-ups.
- Leveraged word-of-mouth marketing to attract new high-end customers.
- Investigated and resolved customer complaints to enhance store reputation.
Part Time Sale Associate
Juicy Couture
06.2012 - 11.2012
- Achieved 40% sales increase beyond individual goal in Fall 2012.
- Utilized consultative sales techniques to promote items and reach sales targets.
- Organized and maintained store displays to improve product visibility and accessibility.
- Adjusted pricing signage for designated products during seasonal promotions.
Full Time Sale Associate
Zara USA Inc.
10.2007 - 07.2010
- Interfaced with customers to identify purchasing needs and direct them to appropriate departments.
- Recommended additional products or cost-effective alternatives to improve service delivery.
- Educated customers on available product options to enhance overall customer experience.
Education
Associate of Science - Computer Network & Information Technology
City College of San Francisco
05-2020
Associate of Arts - Fashion Design
Fashion Institute of Design And Merchandising
05-2009
Skills
- Inventory management and data analysis
- Systems and software proficiency
- Financial reporting and budgeting
- Technical troubleshooting and problem-solving
- Strategic sales and forecasting
- Customer relationship management
- Business development and planning
- Multilingual communication skills
Accomplishments
- Ranked top sales professional by sales volume for half a year in 2015 at Burberry.
- Recognized by CCSF professor and promoted as Teacher Assistant for Database for Business/Microsoft Access courses.
- Recognized by MillerKnoll Inventory Control with excellent preparation and effort to perform a smooth Physical Inventory for a million dollars worth of inventory store.
- Created and shared Store Master List templates and Swatch Master List with all DWR Sale Assistants within the US for better sales performance and store organization.
- Created a new Sale Assistance guideline and trained most of the new hired DWR Sale Assistants since last 2 years.
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Korean
Elementary
Certification
- Fundamentals of Networking 2019 from CCSF
- Network Security 2020 from CCSF
- Computer Technical Support 2020 from CCSF
- Cybersecurity 2020 from CCSF
References
References available upon request.
Timeline
Operation Manager
Design Within Reach
08.2022 - Current
Teacher Assistant and Tutor
City College of San Francisco - ACRC
08.2018 - 05.2020
Full Time Sale Associate - New Store Opening Team Member
Burberry
08.2013 - 09.2016
Part Time Sale Associate - New Store Opening Team Member
Valentino
02.2013 - 07.2013
Part Time Sale Associate
Juicy Couture
06.2012 - 11.2012
Full Time Sale Associate
Zara USA Inc.
10.2007 - 07.2010
Associate of Science - Computer Network & Information Technology
City College of San Francisco
Associate of Arts - Fashion Design
Fashion Institute of Design And Merchandising
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