Iris C Lopez Tejada
Everett,MA
Summary
Experienced in overseeing daily operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
9
9
years of professional experience
Work History
Asst Manager stewards
Encore Boston Harbor
Everett, MA
02.2024 - Current
- Help with a weekly schedule for 150+ employees
- Work with Union representatives to remedy any problems employees may encounter
- Manage stewards on Resort Events, inventory in all kitchens with the amount of equipment available
- Attend meetings regarding our operations within the company
Bank Operation Manager/ Relationship Banker
Santander Bank
Charlestown, MA
01.2020 - 02.2024
- Serve up to 50+ customers
- Assist customers with a variety of banking needs such as; withdrawal Deposits, Transfer, Money Orders, Bank Checks
- Responsible for branch ATMs daily settlements
- Responsible for Quarterly banking tasks
- Handled daily activities that are required bank policies and procedures
- Assisted Branch Manager with various daily tasks, to include reviewing new accounts for accuracy
- Responsible for organizing monthly schedules
- Responsible for training of new Bank Tellers
- Open accounts for clients, apply for personal loans and credit cards
- Help with any banking issues with the mobile app
- Resolve any fraud customers might have and visit the bank
- Issue debit cards and perform maintenance in customer accounts
- Make 20+ calls per day to customer in portfolio and customers with any promotions the bank is offering
Service Advocate
Target
Everett, MA
09.2019 - 12.2019
- Assist customers with their return items, and pickup orders
- Assist customers with purchases
Pharmacy Technician & Customer Service Representative
Island Pharmacy
Nantucket, MA
06.2018 - 08.2019
- Successfully served up to 80+ customers a daily while doing so in a friendly, professional, and caring manner
- Assist patients with their prescription and medications needs
- Maintained good relationships with customers
- Responsible for balancing cash registers and daily deposits nightly
Patient Service Coordinator
Nantucket Cottage Hospital
Nantucket, MA
06.2018 - 09.2018
- Responsible for answering phones, and scheduling of new appointments
- Maintained Log of all patient’s information
- Responsible for collecting patient’s payments for services rendered
- Ability to maintain professionalism in a high-paced, stressful environment
Customer Service Representative
Stop and Shop
Nantucket, MA
08.2016 - 06.2018
- Efficiently managed cash flow, Western Union, and Lottery funds
- Successfully trained multiple employees as cashiers and customer service representatives
Education
Nantucket High School -
Nantucket High School
Nantucket, MA01.2018
Skills
- Command of English and Spanish languages
- Strong ability to work both independently or with a team approach
- Excellent ability to multitask and work under pressure
- Skilled in Microsoft Office and Google programs
- Exceptional and effective interpersonal skills
- Organizational skills and attention to details
- Problem solving skills
- Decision-making
- Sales management
- Staff development
References
Available upon request
Awards
- Principal’s list, Spring 2018
- Honor Roll, 2016-2018
- Achievement Award in ELL, 2018
- Honor Award United State History I, 2016
Timeline
Asst Manager stewards
Encore Boston Harbor
02.2024 - Current
Bank Operation Manager/ Relationship Banker
Santander Bank
01.2020 - 02.2024
Service Advocate
Target
09.2019 - 12.2019
Pharmacy Technician & Customer Service Representative
Island Pharmacy
06.2018 - 08.2019
Patient Service Coordinator
Nantucket Cottage Hospital
06.2018 - 09.2018
Customer Service Representative
Stop and Shop
08.2016 - 06.2018
Nantucket High School -
Nantucket High School
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