Iris Colon
Altamonte Springs,FL
Summary
Payment processing professional prepared for this role with comprehensive expertise in financial transactions and reconciliation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proven track record in ensuring accurate and timely payment operations, problem-solving, and customer service. Known for reliability, effective communication, and proficiency with payment systems and software.
Overview
12
12
years of professional experience
Work History
Payment Specialist Paralegal
Century Law Firm
Altamonte Springs, FL
04.2024 - 09.2025
- Processed and reconciled client payments using advanced billing software.
- Managed payment disputes, ensuring timely resolutions and maintaining client satisfaction.
- Developed streamlined workflows for payment processing to enhance operational efficiency.
- Collaborated with legal teams to ensure accurate invoicing and compliance with regulations.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Handled inbound/outbound calls to and from Banks and third party collectors including law firms
Cashier
American Eagle Outfitters
Orlando, FL
03.2019 - 02.2024
- Provide exceptional customer service in all aspects of the business.
- Process new merchandise into the store.
- Promote product details and knowledge of merchandise.
- Preparing promotional materials and displays.
- Obtain knowledge in using POS systems.
- Sign customers up for Real Rewards (AEOutfitters Credit Card)
- Assist in training new employees.
- Handle difficult situations in a calm professional manner.
- Maintain knowledge in all aspects of the store.
Head Baker/Cook
Le Pain Quotidien
New York, NY
06.2015 - 01.2018
- Prepared fresh meals quickly in a meticulous manner.
- Kitchen prep; prepared cooking ingredients by washing and chopping vegetables, cutting meat, cheeses, fruits etc.
- Maintained a clean and organized kitchen by sanitizing surfaces and taking out trash.
- Made and baked fresh bread dough daily.
- Created and baked fresh pastries daily to ensure bakery was stocked at all times.
- Supervise and train employees.
- Took weekly inventory.
Shift Leader
Kale Health Foods
New York, NY
10.2013 - 06.2015
- Resolved guest complaints promptly and professionally.
- Mastered point of sale (POS) computer system for automated order taking.
- Trained all new hire associates.
- Carefully maintained sanitation health and safety standards in all work areas.
- Took initiative to find extra tasks when scheduled duties were completed.
- Assisted management with monthly inventory control and weekly stock ordering.
Education
No Degree - Medical Technology
Westchester Community College
Valhalla, NY01-2027
GED -
Bronx Regional High School
Bronx, NY01.2014
Skills
- Proficient with Microsoft Word, Excel, and PowerPoint
- 10 years of customer service experience
- Excellent computer skills
- Dependable and determined
- Possess exceptional communication and organization skills
- Dutiful and able to work both independently and with a diverse team
- Quickly adapt to new employment guidelines and procedures
- Payment processing
- Electronic funds transfer
- Transaction monitoring
- Relationship building
- Data inputting
- Accurate payment posting
Timeline
Payment Specialist Paralegal
Century Law Firm
04.2024 - 09.2025
Cashier
American Eagle Outfitters
03.2019 - 02.2024
Head Baker/Cook
Le Pain Quotidien
06.2015 - 01.2018
Shift Leader
Kale Health Foods
10.2013 - 06.2015
No Degree - Medical Technology
Westchester Community College
GED -
Bronx Regional High School