Mirna Cuellar
Baytown,TX
Summary
Professional maintenance leader with strong focus on team collaboration and achieving results. Skilled in preventive maintenance, troubleshooting, and safety procedures. Known for reliability and adaptability to changing needs. Proficient in managing maintenance schedules, training staff, and ensuring operational efficiency.
Overview
25
25
years of professional experience
Work History
Maintenance Supervisor
Tier One Property Services LLC
01.2018 - Current
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Maintenance Custodian
Goose Creek School District
08.2014 - 05.2018
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Enhanced building safety by promptly addressing maintenance issues and reporting potential hazards to management.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
- Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
Housekeeping Supervisor
Hilton Hotels Corporation
04.2000 - 07.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Education
No Degree - Customer Service/Management
Tier One Property Service
Houston, TX01-2020
Skills
- Preventive Maintenance
- Team supervision
- Facilities maintenance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Maintenance Supervisor
Tier One Property Services LLC
01.2018 - Current
Maintenance Custodian
Goose Creek School District
08.2014 - 05.2018
Housekeeping Supervisor
Hilton Hotels Corporation
04.2000 - 07.2014
No Degree - Customer Service/Management
Tier One Property Service
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