Iris Gaeta

Amazon FBS Associate & Ambassador (Team Lead Experience)

• As an Amazon FBS Associate and Ambassador, I ensure smooth operations across multiple pathways in the fulfillment center, while also representing Amazon as a key resource for training and support. My responsibilities include:

•Ambassador & Training Responsibilities:

Trained new hires, providing hands-on guidance to ensure they understand operational processes and expectations.

Acted as the go-to resource for answering questions and resolving issues for team members.

Represented Amazon’s values and culture as the face of the company to new hires and coworkers.

•Leadership & Team Coordination:

Led teams during shifts to ensure timely and accurate handoffs to the packing team and beyond.

Assessed priorities, planned workload distribution, and requested necessary staffing.

•Order Fulfillment & Logistics:

Picked, packed, palletized, and loaded shipments to meet internal deadlines.

Managed inventory flow and optimized trailer/truck fill processes.

•Problem Solving & Operations Support:

Addressed operational challenges across a pathway like sortables, picking, palletizing, loading.

Supported different areas to maintain workflow continuity.

•Equipment Operation:

Proficient in operating machinery, including order pickers and tugger.

This role highlights my ability to lead, train, and support others while ensuring operational excellence across the warehouse.