Iris Gonzalez
Jacksonville,FL
Summary
A skilled and decisive collaborator with years of combined managerial and sales experience seeking to support the senior management team with critical thinking skills, effective teamwork, and respect for deadlines with a goal of proving myself and growing further within the company.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Citi Bank
08.2024 - Current
- Developing and maintaining best practices to guard against and reduce financial fraud and crimes against the organization, its customers/members and employees
- Resolving fraud related issues in compliance with local, state and federal laws and regulations
- Processing requests/transactions, as appropriate
- Assisting with preparation of monthly reports
- Responding to questions and/or providing information upon request from staff and members
Lead Cashier
CVS Pharmacy
01.2022 - 03.2024
- Cleared out items from shelves in preparation for new merchandise deliveries
- Accepted payments for prescriptions and returning change to customers using cash register systems or computerized registers
- Maintained neat and organized store shelves by arranging items neatly, restocking items that are running low, and removing spoiled food or outdated products
- Mentored new cashiers on company standards, customer service techniques, and effective sales strategies
- Assisted customers with prompt and polite support both in-person and via telephone
Sales Manager
Party City
01.2017 - 05.2021
- Achieved growth and consistently hit sales targets by successfully managing the sales team
- Assisted in the training and development process for all new hires
- Responsible for the verification of daily cash count of money opening and closing within the store
- Assisted customers in providing information and promptly resolving complaints
- Responsible for issuing receipts, refunds, credits, or change due to customers
- Directed and coordinated activities involving sales of manufactured products and any other subjects of sales
- Reviewed and submitted operational records as pertained to project sales and determined profitability
Student Counselor
YMCA
03.2015 - 07.2017
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Collaborated with school leaders to develop policies that support diversity, inclusion, and equity initiatives within the educational environment.
- Supported college-bound seniors in researching potential schools, completing applications, writing essays, navigating financial aid processes, and making informed decisions about higher education opportunities.
- Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
- Participated in ongoing professional growth opportunities like conferences, workshops, and webinars to stay current on best practices in the field of school counseling.
- Fostered strong relationships with community organizations to enhance the range of resources available for supporting student growth both inside and outside the classroom.
Education
High School Diploma -
Research And Service High School
New York, NY06.2016
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Banking operations
- Telephone and email etiquette
- Dispute resolution
- Call management
Languages
English & Spanish
Native or Bilingual
Timeline
Fraud Specialist
Citi Bank
08.2024 - Current
Lead Cashier
CVS Pharmacy
01.2022 - 03.2024
Sales Manager
Party City
01.2017 - 05.2021
Student Counselor
YMCA
03.2015 - 07.2017
High School Diploma -
Research And Service High School
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