IRIS HERNANDEZ
Orlando,FL
Summary
TO OBTAIN A POSITION WITH AN ORGANIZATION THAT WILL ENABLE ME TO UTILIZE MY SKILLS FOR FUTURE DEVELOPEMENT AND GROWTH
Overview
16
16
years of professional experience
Work History
Authorization Specialist
COLON AND RECTAL CLINIC OF ORLANDO
ORLANDO, FLORIDA
08.2016 - Current
- MONITOR ALL INCOMING PATIENT ORDERS FOR UPCOMING PROCEDURES AND TESTS AS ORDERED, AND OBTAIN AUTHORIZATIONS AS REQUIRED BY INSURANCE CARRIERS
- CONTACT INSURANCE CARRIERS TO VERIFY PATIENTS ELIGIBILITY, BENEFITS, AND REQUIREMENTS
- COMMUNICATE ALL INSURANCE CHANGES TO TEAM MEMBERS
- ASSIST IN OTHER DEPARTMENTS AS NEEDED
Front Desk Supervisor
COLON AND RECTAL CLINIC OF ORLANDO
ORLANDO , FLORIDA
07.2010 - 08.2016
- TRAINED ALL INCOMING STAFF ON CORRECT PROCEDURES, COMPLIANCE REQUIREMENTS AND PERFORMANCE
- PROVIDED ADMINISTRATIVE SUPPORT TO COWORKERS, TAKING ADDITIONAL TASKS DURING HIGH VOLUME PERIODS
- CONDUCTED CHECK IN AND CHECK OUT TRANSACTIONS, CONFIRMING PATIENT INFORMATION AND PROCESSING ACCORDING TO STANDARD PROTOCOL
- MANAGED AND RECTIFIED PATIENT COMPLAINTS TO ENSURE PATIENT SATISFACTION
- DIRECTED FRONT DESK OPERATIONS WITH FOCUS ON STAFF PRODUCTIVITY AND OPERATIONAL EFFICIENCY
- ASSIST IN OTHER DEPARTMENTS AS NEEDED
Pharmacy Technician
Publix Pharmacy
ORLANDO, FL
02.2021 - Current
- GREET CUSTOMERS AND RESPOND TO QUESTIONS AND REQUESTS FOR INFORMATION
- ORDER AND RECEIVE PRESCRIPTION DRUGS AND SUPPLIES
- INITIATE REFILL REQUESTS
- RECONCILE INSURANCE DISCEPANCIES
- ENSURE PRODUCT IS ROTATED AND PROPERLY DISPLAYED
- COUNT AND LABEL PRESCRIPTIONS AND SUPPLIES
- ASSIST WITH OTHER DUTIES AS ASSIGNED
CASHIER
Publix
ORLANDO, FLORIDA
12.2009 - 01.2021
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
CERIFICATE - Medical Assisting
WINTER PARK TECH
Winter Park, FL05.2010
Skills
- GREAT CUSTOMER SERVICE SKILLS
- BILINGUAL/ FLUENT IN SPANISH
- TEAM PLAYER
- ORGANIZATIONAL SKILLS
- RELIABLE AND TRUSTWORTHY
- MICROSOFT
- MEDICAL TERMINOLOGY
- PHLEBOTOMY
- HIPAA
- BILLING AND CODING PROCEDURES
Timeline
Pharmacy Technician
Publix Pharmacy
02.2021 - Current
Authorization Specialist
COLON AND RECTAL CLINIC OF ORLANDO
08.2016 - Current
Front Desk Supervisor
COLON AND RECTAL CLINIC OF ORLANDO
07.2010 - 08.2016
CASHIER
Publix
12.2009 - 01.2021
CERIFICATE - Medical Assisting
WINTER PARK TECH