Samantha Yoshihara
Pottstown,PA
Summary
High-Energy detailed oriented professional. Who is a quick learner and thrives on challenges. Proficient in following work demands and accurately completing tasks in stressful situations.
Professional in healthcare industry, bringing valuable experience in authorization management and compliance. Known for delivering reliable and timely authorizations while maintaining robust communication with healthcare teams. Consistently focused on collaborative efforts and achieving results, ensuring organizational goals are met. Skilled in problem-solving and adaptable to changing requirements.
Overview
15
15
years of professional experience
Work History
Authorization Specialist
USFTGP
09.2022 - 07.2025
- Processed and reviewed authorization requests to ensure compliance with regulatory standards.
- Coordinated communication between healthcare providers and insurance companies to streamline authorization workflows.
- Developed training materials for new staff on authorization procedures and software use.
- Implemented process improvements that enhanced accuracy in authorization documentation and reduced turnaround times.
- Utilized electronic health record systems to track, manage, and report on authorization status effectively.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Home Loan Specialist
PennyMac
04.2020 - 05.2022
- Analyzed client financials to determine loan eligibility and recommend suitable mortgage products.
- Facilitated communication between clients and underwriting teams to expedite loan processing.
- Educated clients on mortgage options, terms, and application procedures to enhance understanding and satisfaction.
- Developed streamlined processes for document collection, reducing processing time and improving efficiency.
- Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
Receptionist
Back in Health Wellness Center
08.2019 - 03.2020
- Managed front desk operations, ensuring exceptional patient experiences and efficient appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery and satisfaction.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with privacy regulations.
- Led initiatives to improve patient flow during peak hours, optimizing resource allocation and enhancing service efficiency.
- Implemented office procedures to streamline check-in processes, reducing wait times for patients significantly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Department Manager Cosmetics
Walmart
02.2017 - 06.2019
- Daily responsibilities are to move all incoming product from the storage area to the sales floor and maintaining the department inventory levels available for purchase on the sales floor.
- Communicate with vendors on what products are selling and any items that are not meeting the projected sales goal.
- Coordinate with marketing representatives to plan from upcoming promotions and holiday displays
- Trained and mentored team members to enhance performance and productivity levels.
- Led operational efficiency initiatives, optimizing workflows across multiple departments.
Support Manager
Walmart
02.2017 - 09.2017
- Daily responsibilities included overseeing the functions of other associates. Following up that all items were being stocked, the retail area was customer ready and that all recalled items were removed from the sales floor.
- Ensuring that all employees schedules were accurate and daily meetings had been scheduled.
- Finally, being the point of contact for any customer service situations and as the backup to the store manager anytime they were not in the store.
Department Manager Garden
Walmart
08.2015 - 09.2017
- Maintained and ordered all inventory for the entire Garden Center. Also would water and fertilize all plants so they were ready for sale on a daily basis.
- Direct contact for all vendors where I would verify incoming orders and would adjust inventory to promote the items that were driving sales.
- Provide direct employees with daily tasks and follow up that tasks were being executed and completed to the fall within the company guidelines.
- By following the company guidelines and created a great relationship with my employees, we would routinely rank in the top 30 stores in the Southeast region. Even beating out Super Centers and larger Walmart locations that had a sales floor double or triple the size of my location.
Department Manager Jewelry/Shoes
Walmart
04.2013 - 08.2015
- Was in charge of inventory for the entire jewelry department. Tasks included maintaining all sizes of men and women rings, all varieties or name plates and all class rings.
- Moving incoming stock from the storage area to the sales floor and creating themes and displays for the cases to align with the sales goal and upcoming holidays.
- Assigning daily tasks to all employees and following up to ensure tasks were completed in a timely manner and to the company guidelines.
- Our department received a 100% during our district's store inspection. My department was the only one to receive this score during the walk through
Cashier and Customer Service
Walmart
08.2010 - 04.2013
- Had to ensure that all cash and receipts balanced at shift end.
- As the first line of communication with our customers, we would focus on providing the highest level of customer service during each interaction with every customer
Education
High School Diploma -
Leto High School
Tampa, FL05.1999
Skills
- Data Entry (1 year), Retail sales (9 years), Customer service (10 years), Detailed Oriented, Excellent multi-tasker, Energetic work attitude, Problem Resolution, Team player, Communication skills
- Data entry proficiency
- Prior authorization processing
- Appointment scheduling
- Customer service
- Time management
- Attention to detail
- Self motivation
- Teamwork
- Effective communication skills
- Reliability
- Problem-solving abilities
Timeline
Authorization Specialist
USFTGP
09.2022 - 07.2025
Home Loan Specialist
PennyMac
04.2020 - 05.2022
Receptionist
Back in Health Wellness Center
08.2019 - 03.2020
Department Manager Cosmetics
Walmart
02.2017 - 06.2019
Support Manager
Walmart
02.2017 - 09.2017
Department Manager Garden
Walmart
08.2015 - 09.2017
Department Manager Jewelry/Shoes
Walmart
04.2013 - 08.2015
Cashier and Customer Service
Walmart
08.2010 - 04.2013
High School Diploma -
Leto High School
Additional Information
- Skills
- Training, Inventory, Word, Customer Service, Cash Handling, retail sales, Communications, Team Building
Training, Inventory, Word, Customer Service, Cash Handling, Retail Sales, Communications, Team Build
I love to volunteer at my church and my kids school activities.