Iris Hoxha
Boston
Summary
Results-oriented product expert with extensive experience in delivering digital platforms and leveraging artificial intelligence and machine learning. Skilled in long-term program management and transformational leadership, effectively translating customer needs into scalable business solutions.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Director, Product Management, Digital Platforms
Fidelity Investments
Boston, MA
05.2022 - Current
- Developed strategic multi-year digital roadmap for AI-enhanced benefits enrollment platform, integrating annual enrollment, year-round life events, and rolling enrollment. Utilized research, data analytics, and qualitative measures to prioritize features enhancing journey-based customer experiences for employees and employers.
- Set the strategic and feature level multi-year digital roadmap to deliver a new, AI-enhanced digital benefits enrollment platform encompassing annual enrollment, year-round life events and rolling enrollment. Leveraged research, data analytics and qualitative measures. Created a prioritized digital roadmap of new features to support journey-based customer experiences, accommodating both employee and employer needs.
- Delivered multi-year product roadmap on time and in scope by leading cross-functional team of 8 software engineers, 3 QA engineers, UX designers, UXR, business analyst, and scrum master using agile methodology. Prioritized bugs and features through data-driven decision making while fostering team culture to enhance product delivery.
- Collaborated with cross-functional leadership (QA, Engineering, Business, Legal, Compliance, Risk) to determine product priorities scalability, resourcing needs, timelines, configuration needs, data requirements and execution path. Collaborated across 5 back-end and front-end technical squads to coordinate roadmap delivery.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
AI/ML Product Manager
Amazon Data Services
Boston, MA
01.2020 - 04.2022
- Created prioritized 2-year product roadmap to support speech/audio and computer vision machine learning needs based on 40+ customer meetings, customer surveys, and market benchmarking.
- Implemented key product features, reducing time to launch custom labeling software solutions from 15+ days to same-day service per workflow. Increased user adoption 100%.
- Managed expansion of AWS sagemaker product features, enhancing support for additional machine learning use cases.
- Produced product artifacts, including requirements documents, design mock-ups, user testing scripts, user stories, issue tracking, and operational documentation, to streamline development processes.
- Collaborated with engineering and program managers to translate product requirements into scalable architecture and software solutions, bolstering Alexa machine learning capabilities.
- Conducted market research and user feedback analysis to inform product development strategies.
- Collaborated with engineering teams to prioritize feature backlog and improve product delivery timelines.
- Developed comprehensive product requirements documents ensuring alignment with business goals and customer needs.
- Implemented performance metrics tracking, increasing transparency around product success indicators.
Software Development Program Manager
Patientkeeper
Boston, MA
02.2018 - 01.2020
- Software Development Life Cycle Program Manager (9.2 Release)
- Developed reusable agile project plan template for end-to-end software development life cycle, enhancing processes from coding to GA.
- Collaborated with 7+ cross-functional teams including release manager, product managers, development, QA, integrations, HCA corporate testing resources and Division testing resources to track and complete development work.
- Crafted scalable and reusable release-focused project plan template for future software releases and documented best practices.
- Crafted scalable and reusable release-focused project plan template for future software releases and documented best practices.
- Reported software development and timeline risks to VPs and C-suite leadership weekly using custom status reports.
- Streamlined sprint methodology to ensure consistent outputs aligned with release timelines.
- Led cross-functional teams to develop and implement project plans for healthcare technology initiatives.
- Managed stakeholder communications, ensuring alignment on project objectives and timelines.
Program Manager
Hospital Corporation of America
- Managed 9 concurrent facility go-lives, overseeing project plan, budget ($1,000,000+), resource allocation, risks, and timelines to ensure successful implementation.
- Led cross-functional teams to implement patient care improvement initiatives.
- Developed and managed project timelines to ensure timely delivery of healthcare programs.
- Facilitated stakeholder meetings to align program goals with organizational objectives.
Senior Project Manager
Hospital Corporation of America
- Implemented and managed a wave of 5 concurrent facility go-lives including rolled up project plan, budget ($800,000), resource allocation (5 vendor resources), risks, and timelines.
- Tracked cross-facility interdependencies and milestones to enhance project coordination.
- Facilitated transition to Support for each facility post-live to ensure seamless operations.
- Developed implementation documentation and tools to streamline future project rollouts.
- Developed and led new repeatable implementation processes such as pre Go-Live Tollgate and Testing Toolkit.
- Established and measured key performance indicators.
Application Manager
Epic
Verona, WI
07.2013 - 02.2018
- Application Manager (Saint Francis Health System, Virtua Health System, Hospital for Sick Children)
- Customized system workflow solutions based on software knowledge, industry standards, client needs and Epic best practices. Created and managed project scope, project milestones, resources, risks, deadlines and application expenses to implement oncology software solutions on time and on budget.
- Developed tools to monitor project risks and deadlines, adapting them for future implementations to enhance project oversight.
- Created tools to monitor project risks and deadlines and adapted these for future implementations.
- Addressed project issues through focused customer support, effective risk mitigation, and timely escalation.
- Coordinated between client teams and development to clarify software functionality requirements, facilitating better understanding during QA.
Application Coordinator
Epic
- Managed 2 projects concurrently with teams of 4-8 analysts and oversaw system build, build prioritization and 12-24-month timelines.
- Coordinated daily meetings with technical analysts, application directors, and oncology clinicians.
- Supported production go-lives for over 200 oncology clinicians.
- Tracked, prioritized, delegated and resolved 500+ user-reported software issues.
- Facilitated demos, project meetings, application testing, integrated testing, and usability testing with end users.
- Implemented training for 50-200 end users per project from initial planning through to execution.
Education
Bachelor of Science - Human Biology, Health and Society
Cornell University
Ithaca, NY01-2013
Skills
- Product Strategy
- Product roadmap creation and management
- Agile methodologies
- Data analysis
- Problem-solving
- Strategic planning
- Team leadership
- Decision-making
- Process Optimization
- Stakeholder communications
- Cross functional team builder
- Business development
- Critical thinking
Certification
- Harvard Business School (HBS) Artificial Intelligence and Data Certification 2022
- Project Management Professional (PMP) 2018
Timeline
Director, Product Management, Digital Platforms
Fidelity Investments
05.2022 - Current
AI/ML Product Manager
Amazon Data Services
01.2020 - 04.2022
Software Development Program Manager
Patientkeeper
02.2018 - 01.2020
Application Manager
Epic
07.2013 - 02.2018
Senior Project Manager
Hospital Corporation of America
Program Manager
Hospital Corporation of America
Application Coordinator
Epic
Bachelor of Science - Human Biology, Health and Society
Cornell University