Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iris Jose Zuniga

Blackwood,NJ

Summary

Goal-oriented Supervisor dedicated to continuous improvement and driving positive business impact. Motivates teams to reach performance goals and business objectives. Strong work ethic and seeking to learn and upgrade continually.

Overview

6
6
years of professional experience

Work History

Supervisor

BuyBuyBaby
11.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Hostess

The Robinson Ale House
04.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Supervisor

At Home
02.2021 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Sales Associate

Metro By T-Mobile
08.2018 - 02.2020
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Asked pertinent questions to understand customer requirements.
  • Provided information about available products and services, membership details, and purchase advantages.

Education

High School Diploma -

Ocean Township High School
06.2019

Skills

  • Goal-Oriented
  • Merchandising
  • Project Management
  • Expectation setting
  • Time Management
  • Attention to detail
  • Multitasking
  • Customer Service

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Supervisor

BuyBuyBaby
11.2023 - Current

Hostess

The Robinson Ale House
04.2022 - 08.2023

Supervisor

At Home
02.2021 - 02.2022

Sales Associate

Metro By T-Mobile
08.2018 - 02.2020

High School Diploma -

Ocean Township High School

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Iris Jose Zuniga