Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Iris Kalunde

Telephone Agent
Reisterstown,MD

Summary

Motivated employee with excellent time management skills, seeking the Ramp Agent position. With my good teamwork, communication and problem-solving abilities, I believe I am a great candidate for this position.

Overview

11
years of professional experience

Work History

Safeway

Starbuck’s Barista & Drive-up & Go Associate
10.2022 - 02.2023

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Processed online orders efficiently by picking items from inventory accurately before packaging them securely for shipment or pickup requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Handled food deliveries responsibly by packaging orders securely and delivering within specified timeframes.
  • Trained new employees, sharing knowledge and expertise.

Howard Community College

Dispatcher & Security Guard
02.2022 - 02.2023

Job overview

  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Amazon Fulfilment Center

Associate
06.2021 - 07.2021

Job overview

  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

Petco

Cashier/ Dog Trainer/ Sales Associate
11.2019 - 12.2019

Job overview

  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Maintained a clean and organized store environment to enhance customer experience.
  • Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.

Grande Communications

Sales/Billing/Technical Support
08.2018 - 10.2019

Job overview

  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
  • Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
  • Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.

Recon MR

Telephone Research Agent
06.2016 - 07.2018

Job overview

  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Adapted easily to changing company policies or procedures, incorporating updates into daily work routines seamlessly.
  • Streamlined data entry processes, ensuring timely submission of completed surveys to project managers.
  • Maintained high call volumes by efficiently managing time and multitasking between survey tasks.

GAP Outlet

Sales Associate
08.2012 - 11.2013

Job overview

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Howard Community College

Associate of Arts from Cyber Security
04.2024

University Overview

Austin College

Bachelor's from Business Administration
01.2017

University Overview

Minor: French

Skills

  • Microsoft Office
  • Team Leadership
  • Communication
  • Problem Solving
  • Attention to Detail
  • Microsoft Office

  • Team Leadership

  • Communication

  • Problem Solving

  • Attention to Detail

  • Ability to Multi-Task

  • POS Systems

  • Up-selling

  • Adaptive and creative

  • CCTV Surveillance

  • Ability to Multi-Task
  • POS Systems
  • Up-selling
  • Adaptive and creative
  • CCTV Surveillance

Timeline

Starbuck’s Barista & Drive-up & Go Associate
Safeway
10.2022 - 02.2023
Dispatcher & Security Guard
Howard Community College
02.2022 - 02.2023
Associate
Amazon Fulfilment Center
06.2021 - 07.2021
Cashier/ Dog Trainer/ Sales Associate
Petco
11.2019 - 12.2019
Sales/Billing/Technical Support
Grande Communications
08.2018 - 10.2019
Telephone Research Agent
Recon MR
06.2016 - 07.2018
Sales Associate
GAP Outlet
08.2012 - 11.2013
Howard Community College
Associate of Arts from Cyber Security
Austin College
Bachelor's from Business Administration
Iris KalundeTelephone Agent