Motivated employee with excellent time management skills, seeking the Ramp Agent position. With my good teamwork, communication and problem-solving abilities, I believe I am a great candidate for this position.
Hi, I’m
Iris Kalunde
Telephone Agent
Reisterstown,MD
Summary
Overview
11
years of professional experience
Work History
Safeway
Starbuck’s Barista & Drive-up & Go Associate
10.2022 - 02.2023
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Processed online orders efficiently by picking items from inventory accurately before packaging them securely for shipment or pickup requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Handled food deliveries responsibly by packaging orders securely and delivering within specified timeframes.
- Trained new employees, sharing knowledge and expertise.
Howard Community College
Dispatcher & Security Guard
02.2022 - 02.2023
Job overview
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Amazon Fulfilment Center
Associate
06.2021 - 07.2021
Job overview
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Petco
Cashier/ Dog Trainer/ Sales Associate
11.2019 - 12.2019
Job overview
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
Grande Communications
Sales/Billing/Technical Support
08.2018 - 10.2019
Job overview
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
Recon MR
Telephone Research Agent
06.2016 - 07.2018
Job overview
- Followed call center protocols when notifying participants of call purpose and use of information.
- Adapted easily to changing company policies or procedures, incorporating updates into daily work routines seamlessly.
- Streamlined data entry processes, ensuring timely submission of completed surveys to project managers.
- Maintained high call volumes by efficiently managing time and multitasking between survey tasks.
GAP Outlet
Sales Associate
08.2012 - 11.2013
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Howard Community College
Associate of Arts from Cyber Security
04.2024
University Overview
Austin College
Bachelor's from Business Administration
01.2017
University Overview
Minor: French
Skills
- Microsoft Office
- Team Leadership
- Communication
- Problem Solving
- Attention to Detail
Microsoft Office
Team Leadership
Communication
Problem Solving
Attention to Detail
Ability to Multi-Task
POS Systems
Up-selling
Adaptive and creative
CCTV Surveillance
- Ability to Multi-Task
- POS Systems
- Up-selling
- Adaptive and creative
- CCTV Surveillance
Timeline
Starbuck’s Barista & Drive-up & Go Associate
Safeway
10.2022 - 02.2023
Dispatcher & Security Guard
Howard Community College
02.2022 - 02.2023
Associate
Amazon Fulfilment Center
06.2021 - 07.2021
Cashier/ Dog Trainer/ Sales Associate
Petco
11.2019 - 12.2019
Sales/Billing/Technical Support
Grande Communications
08.2018 - 10.2019
Telephone Research Agent
Recon MR
06.2016 - 07.2018
Sales Associate
GAP Outlet
08.2012 - 11.2013
Howard Community College
Associate of Arts from Cyber Security
Austin College
Bachelor's from Business Administration