IRIS LOPEZ

•Manage the vault, including cash, coin, and other valuables.

• Conduct daily balancing and reconciliation of the vault’s contents.

• Process large currency transactions, including deposits and withdrawals.

• Supply tellers with cash and coin as needed, ensuring accurate tracking and documentation.

• Monitor and maintain accurate records of vault transactions and inventory levels.

• Ensure compliance with bank security procedures and policies.

• Assist in training and supporting tellers and other staff in vault-related procedures.

• Handle and resolve discrepancies or issues related to vault operations.

• Enhanced attentive customer service skills focused on empathy, building rapport, and active listening.
• Training on Federal Regulations
• Deepening relationships with customers, exploring current and future financial needs; using open ended questions.
• Explored bank products and services including digital platforms Accurate cash handling, cash balancing, and cash controls

• Displayed flexibility on job assignments placed on business needs
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products and services and Company information
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Cultivated customer loyalty, promoted repeat business, and improve sales

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Exceed customer service expectations by promptly greeting visitors and customers, offering assistance, and promptly solving issues to build rapport and brand loyalty
• Ability to multitask effectively and fast paced environment.
• Efficiently process updated client information and payments into Database
• Flexible in helping in various hotel areas as needed