Iris Menz

• Managed daily office operations, facilitating effective communication between drivers and office personnel.
• Implemented office policies and procedures, enhancing workflow efficiency and compliance.
• Oversaw inventory management, optimizing supply ordering processes for better resource allocation.
• Managed sensitive information securely with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created comprehensive policy manuals detailing procedures and guidelines to enhance workplace organization.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Analyzed market trends and comparable property data to provide accurate valuations for residential properties.
• Prepared detailed appraisal reports, documenting findings and justifying valuation conclusions for clients and lenders.
• Conducted thorough property inspections to assess market value and ensure compliance with appraisal standards.
• Conducted site visits at various residential properties to assess physical characteristics, condition, quality of construction materials and other relevant factors impacting overall value estimation.
• Collaborated with real estate agents and mortgage professionals to gather necessary information for appraisals.
• Established credibility with clients by providing timely, detailed, and professional appraisal reports that adhered to industry standards.
• Attended continuing education courses regularly to stay up-to-date on industry regulations, legislation changes, and emerging trends in the field of real estate appraisal.
• Performed appraisals in line with federal requirements and USPAP guidelines.

• Managed patient scheduling and appointment coordination to optimize office workflow.
• Assisted in patient intake processes, ensuring accurate documentation and data entry.
• Collaborated with medical professionals to ensure adherence to regulatory requirements and quality standards.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Provided compassionate support to patients during check-in and check-out, addressing concerns and answering questions.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Clarified medical terminology for accurate documentation.
• Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
• Improved office ambiance, ensuring clean and organized reception area for positive first impression.
• Reduced patient anxiety by providing clear explanations of procedures and answering questions.
• Transcribed medical reports with high accuracy and attention to detail.
• Utilized transcription software to streamline workflow and improve turnaround times.
• Enhanced transcription accuracy by diligently proofreading and editing final documents.
• Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
• Reviewed completed reports for proper formatting, grammar, and sentence structure.
• Verified accuracy of transcribed material prior to finalization.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Managed strict deadlines to ensure timely delivery of transcription projects, supporting client satisfaction.
• Transcribed sensitive documents with complete confidentiality.
• Expertly transcribed medical reports for variety of physicians in hospital setting.

• Honor Roll Junior year 1st and 2nd, Senior year 1st and 2nd

Received for certificates for completing all courses to become a Residential Real Estate Appraiser after passing the state exam which I did complete.