IRIS OLSON

IT professional with extensive experience in technical support, cloud environments, and systems administration. Demonstrated ability to manage team workloads, handle escalations, and deliver exceptional service to enterprise users. Currently pursuing a Bachelor's Degree in Technology Management.

• Because this is an informal/unposted opportunity, I would make the cover letter slightly different from a normal application letter. You don't want to pretend you're responding to a posted requisition. You want to express interest and make the case for a conversation.
• Writing
• IRIS OLSON
• Payson, Utah
• 385-208-3385 | Irisolson2024@gmail.com
• Www.linkedin.com/in/iris-olson-57569218
• September 2, 2026
• Dear Hiring Manager
• I am writing to express my interest in the IT Department Manager opportunity with Arcadia. I understand that the position has not yet been formally posted, but I wanted to introduce myself and share my interest in the opportunity.
• I bring more than 15 years of experience in IT and technical support, with a background spanning enterprise technical support, network administration, cloud environments, systems troubleshooting, customer support, and business technology operations. Throughout my career, I have developed a strong reputation for taking ownership of complex technical issues, supporting customers and business partners, and working collaboratively across departments to keep technology operations moving forward.
• One of my most relevant leadership experiences occurred in my current role supporting Dentsply Sirona through Robert Half. When our department administrator was unexpectedly unavailable for an extended period, I stepped into an acting team-lead role for approximately three months. During that time, I helped oversee day-to-day support operations, prioritized and assigned workload, monitored outstanding tickets and service levels, handled escalations, supported team members, coordinated coverage, and communicated team status and operational needs to management. This experience confirmed my ability to step beyond individual technical responsibilities and provide the organization with dependable operational leadership.
• My background also includes enterprise technical support with Oracle and Dell EMC, network administration with Alpine School District, business operations and escalation leadership with American Express, and technical and product support with ICU Medical. These experiences have given me a broad understanding of how technology supports an organization—not only from a technical perspective, but also from the perspective of employees, customers, executives, and business operations.
• I believe an effective IT leader needs to be both technically knowledgeable and people-focused. My approach is to listen carefully, understand the business need behind a technical problem, establish priorities, communicate clearly, and follow issues through to resolution. I am comfortable working hands-on with technology while also coordinating people, priorities, and escalations.
• I am currently completing my Bachelor of Science in Information Technology, building upon my Associate of Science in Computer Networking and extensive professional IT experience. I would welcome the opportunity to discuss how my technical background, leadership experience, and hands-on approach could contribute to Arcadia's IT organization.
• Thank you for your consideration. I would appreciate the opportunity to speak with you about the role and learn more about Arcadia's technology needs.
• Sincerely
• Iris Olson
• One thing I'd do before sending this
• I would not send this exact version quite yet if we can get more information about Arcadia.
• Since the job hasn't been posted, the biggest advantage you have is that we can tailor your resume before there is a job description.
• If you know which Arcadia this is, what they do, and the name/title of the person who may be involved in hiring, I can research the company and tailor this into a much more targeted "Arcadia IT Department Manager" resume rather than a generic IT management resume.