Thomas Carroll JR

Highly skilled IT professional with a background in systems administration, deployment, maintenance, end-user training and service ticket support. As lead technician, I had an employee management role where I provided training and performance evaluation. I'm accomplished in designing solutions to achieve software compatibility, IT infrastructure continuity, network reliability and security. I'm proficient in administering and maintaining complex authentication, network, wireless, email and cloud systems. For example, I've deployed and managed Sophos XG nextgen firewalls, Meraki hosted wireless, managed switches, Motorola and Ruckus wireless networks, Microsoft Server operating systems and networking, Active Directory and Azure hosted infrastructure. My previous role relied heavily on remote management and monitoring software. This RMM software includes Kaseya, Microsoft Endpoint Manager and Auvik Network Management. I've had experience with SolarWinds Orion and Perfmon for monitoring and troubleshooting windows server systems. I'm seeking to leverage my comprehensive IT experience to provide value and productivity to my next employer.