Derek Nansen
Omak,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
IT Technical Support
Computer and Network Services
01.2013 - Current
- IT technical support for individuals and local business, managing computer and networking issues, repairs, peripherals, setup for presentations, including installation of security camera systems and support, customer communications.
- Installations of up to 60 wireless security cameras and remote data allocations for remote monitoring of state regulated production facilities.
- Servicing of up to 50 hardwired security cameras for local grocery stores with remote monitoring and system alerts.
- Integration of dedicated sales software with ticketing and reporting systems.
- Secure network setup and service using cabling and Wi-Fi systems with signal repeaters for various industrial buildings.
Tower Crew
NCI Datacom
01.2023 - 08.2023
- Communications tower maintenance, covering Okanogan County, WA,
- Included support of 150 remote tower systems, servicing transmitters and their alignments, network switches, cabling, remote power systems including generator, solar and battery systems in winter and summer.
- On-Call support for storm response, with typical domino-style transmitter networks supporting hundreds of business and personal data services per system where other systems were not available.
- Driving equipment to remote locations over a broad and remote mountainous service area of Okanogan County.
- Maintained optimal functionality of the county network for many remote communities, in as cost-effective a manner as possible for a large territory.
Security Technician, Scenery and Carpentry Master
OVOC- Okanogan Valley Orchestra and Chorus
01.2015 - 06.2022
- Company Overview: a non-profit organization
- Member Board of Directors for 7 years, regular meetings to determine funding goals, production planning, and resource allocations for up to 7 orchestral and theater production events each year.
- Setup and managed video security systems to protect workshop organization assets.
- Master set builder for staged theater events for 6 years.
- Public outreach for awareness of public performance events in coordination with our regional Performing Arts Center (PAC) of Omak Washington.
Satellite Data Technician
Hughesnet
01.2021 - 12.2021
- Certified, installation and maintenance, remote locations, Okanogan county, WA
- Included direct customer service interactions by phone and in-person.
- Installation of satellite data systems, alignments, cabling for routers and powering in remote locations.
- On-call repair of misalignments and hardware replacement.
- Service to hundreds of customers covering Okanogan County, Washington State, covering 3-8 services calls a day, averaging 150 miles a day.
Digital Projection & Systems Technician, Customer Service
Omak Theaters
01.2016 - 01.2020
- Included direct customer service interactions
- Supported 4 DLP projectors in two theaters.
- Supported network via data cabling and Wi-fi, for customer services and business functions.
- Supported technical presentations for business events.
- Installed and serviced satellite-based dedicated system for downloading latest films directly over a secured data feed.
Regulatory Compliance Manager
Farmwest
01.2014 - 01.2018
- Database management, inventory ticketing management used for Washington State compliance tracking.
- Security systems maintenance including remotely tracked video and audio and perimeter surveillance to protect equipment and assets.
- Included over 65 camera systems with internal and external use, with up to six months of record logs.
Education
BSCIA - IT/Cybersecurity
Western Governors University
Salt Lake City, UT03.2025
Non-Fiction Media Studies, Broadcast media
Evergreen State College
Olympia, WA06.2010
Associate of Science - Arts and Sciences
Wenatchee Valley College
Wenatchee, WA06.2010
Some College (No Degree) - UNIX/LINUX Programming, Software
School of Communication Arts
Minneapolis, MNFilm and Digital Media studies, UNIX, Animation
Vancouver Film School
Vancouver, BCSkills
- Customer Support Expertise
- Effective Public Speaking
- Systematic Troubleshooting
- Employee Training
- Network Communications Technician
- Fiber Optic Deployment
- Certified in Data Networking
- Office 365 Proficiency
- Ticketing System Management
- Windows Applications Management
- Proficient in Linux Operating Systems
- Problem-solving
Accomplishments
Have installed and managed hundred of security camera systems and managed their operation. Numerous small business and industrial business networking repair projects. Have repaired and upgraded numerous PC systems to achieve greater longevity and more effective equipment lifetime. Extensive work on remote data telecommunication towers, remote satellite data systems, and solutions to even the most stubborn user issues concerning PCs, routers, modems and other peripherals. Regular work in clearing malware, spyware, and improving user security.
Previous Experience
Computer Animator, DreamWorks SKG Interactive – Los Angeles, California, Black Point Studios – San Francisco, California, Crystal Dynamics, Redwood City, CA, Cinemaware – San Mateo, California, Liquid Development – Portland, Oregon, NAMCO – San Jose, California, Crystal Dynamics – Palo Alto California, Valkyrie Entertainment, Seattle WA, Gearbox – Plano Texas, Instructor, Art Institute of California – San Francisco, California
Certification
ITIL 4, CompTia A+, Network+, Security+ and the SSCP of ISC2
Excellence award from WGU, Legal Issues in Information Security
An award given by Western Governors University for the quality of writing and research in diagnosing given scenarios encountered in Information Security concerns.
Languages
English
Full Professional
Timeline
Tower Crew
NCI Datacom
01.2023 - 08.2023
Satellite Data Technician
Hughesnet
01.2021 - 12.2021
Digital Projection & Systems Technician, Customer Service
Omak Theaters
01.2016 - 01.2020
Security Technician, Scenery and Carpentry Master
OVOC- Okanogan Valley Orchestra and Chorus
01.2015 - 06.2022
Regulatory Compliance Manager
Farmwest
01.2014 - 01.2018
IT Technical Support
Computer and Network Services
01.2013 - Current
BSCIA - IT/Cybersecurity
Western Governors University
Non-Fiction Media Studies, Broadcast media
Evergreen State College
Associate of Science - Arts and Sciences
Wenatchee Valley College
Some College (No Degree) - UNIX/LINUX Programming, Software
School of Communication Arts
Film and Digital Media studies, UNIX, Animation
Vancouver Film School
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