Elizabeth A. Dingmann
Melrose,MN
Summary
Dedicated customer service professional with a strong skill set and extensive experience seeking a challenging position to leverage expertise. Proven track record of delivering exceptional service and building positive customer relationships. Adept at resolving issues and providing effective solutions in a fast-paced environment. Committed to exceeding customer expectations and contributing to the success of the organization.
Overview
2026
2026
years of professional experience
Work History
Technical Software Support Specialist
Counties Providing Technology
10.2019 - Current
- Provide customer service and software support to 31 MN county governments and 7 ND county governments that utilize our Property Tax Division software
- Work with users and their day to day government processes
- Train users, answer questions, interpret instructions to ensure our end users are familiar and comfortable with our software
- Educate Assessor’s, Auditor’s, and Treasurer’s of data input for tax information, printing, calculating and reporting to the MN and ND Department of Revenue
- Test software enhancements, fixes and troubleshoot issues
- Create and maintain documents and manuals
- Plan and conduct annual meetings for our MN and ND users
CNA/TMA (Certified Nursing Assistant and Trained Medication Aide)
Knute Nelson – Grand Arbor/Care Center
07.2021 - Current
- Provide personal care and assist with activities of daily living to our residents
- Accurately record information into PointClickCare eMAR software
- Provide a safe environment and give emotional and social support to our residents
- Team Mentor/Shift Lead
Sales Support Specialist
American Diversity Business Solutions
03.2011 - 10.2019
- Provide customer service to our sales associates across the United States
- Provide timely and accurate invoices to our customers
- Work with inventory and reports as needed
- Assist with Accounts Payable and Accounts Receivable as needed
- Train users and assist with new hires in our office
APS Business Analyst
American Solutions for Business
02.1999 - 08.2010
- Involved in the software conversion from iSeries and implementation of Oracle/PeopleSoft software
- Functional team leader and cross-functional with various modules
- Supporting and training home office and remote users
- Problem solving and resolving user issues on our Oracle/PeopleSoft (APS) software through troubleshooting, research and testing
- Create and maintain documents and manuals
New Sales Service Representative
American Solutions for Business
- Provide customer service to new sales associates via phones including research and problem solving as they transition into the company
- Interpreting a variety of instructions provided in oral or written form
Inventory Audit Assistant
American Solutions for Business
- Inventory control, receiving of inventory and reconciling of inventory
Customer Service Representative
American Solutions for Business
- Provide customer service to our sales associates across the United States
- Provide timely and accurate invoices to customers
- Inventory, forms management and reporting as needed
Receptionist - Sleep Center/Pulmonary Lab
MeritCare Hospital
06.1996 - 12.1996
- Answering telephones, scheduling appointments, transcription, filing, and preparing patient charts
Receptionist - Orthopedic Department
MeritCare Clinic
12.1996 - 05.1998
- Answering telephones, scheduling appointments, filing, and miscellaneous office duties
Receptionist
Neurology Associates
06.1998 - 02.1999
- Answering telephones, scheduling appointments, transcription, filing, preparing patient charts, and patient care
Customer Service/Client Care Analyst
Healthland now CPSI (Consumer Programs and Systems Inc)
08.2010 - 03.2011
- Provide Customer Service and support to various hospitals/clinics throughout the United States utilizing the Healthland Software
- Train users, answer questions, interpret instructions to ensure end user is familiar with our medical software product
Education
Diploma -
Belgrade-Brooten-Elrosa High School
BelgradeTMA Certificate -
Alexandria Technical And Community College
Alexandria09.2023
CNA Certificate -
Ridgewater College
Willmar05.2023
A.A.S. Degree - Office Management
Alexandria Technical And Community College
Alexandria05.1996
Diploma - Medical Secretary
Alexandria Technical And Community College
Alexandria, MN05.1995
Skills
- Effective Oral Communication
- Effective Organizational Skills
- Customer Support Expertise
- Consistent Self-Motivation
- Collaborative Working Relationships
- Critical Thinking Skills
- Expertise in Microsoft Office
- Outlook
- Jira
- Google applications
- ISeries
- PointClickCare
- Notify
- E-Quantum
- Oracle/PeopleSoft
- Medical terminology
- Medical billing and collections
- Machine transcription
Timeline
CNA/TMA (Certified Nursing Assistant and Trained Medication Aide)
Knute Nelson – Grand Arbor/Care Center
07.2021 - Current
Technical Software Support Specialist
Counties Providing Technology
10.2019 - Current
Sales Support Specialist
American Diversity Business Solutions
03.2011 - 10.2019
Customer Service/Client Care Analyst
Healthland now CPSI (Consumer Programs and Systems Inc)
08.2010 - 03.2011
APS Business Analyst
American Solutions for Business
02.1999 - 08.2010
Receptionist
Neurology Associates
06.1998 - 02.1999
Receptionist - Orthopedic Department
MeritCare Clinic
12.1996 - 05.1998
Receptionist - Sleep Center/Pulmonary Lab
MeritCare Hospital
06.1996 - 12.1996
New Sales Service Representative
American Solutions for Business
Inventory Audit Assistant
American Solutions for Business
Customer Service Representative
American Solutions for Business
Diploma -
Belgrade-Brooten-Elrosa High School
TMA Certificate -
Alexandria Technical And Community College
CNA Certificate -
Ridgewater College
A.A.S. Degree - Office Management
Alexandria Technical And Community College
Diploma - Medical Secretary
Alexandria Technical And Community College
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