Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Iris Olvera

Houston,TX

Summary

I am a passionate Esthetician bringing 8+ years of experience. I live and breathe Benefit Cosmetics, I work with what I believe in and the beauty industry is where my heart is. I love working with people, I love building connections and making them feel unique and beautiful. Sales and engaging with people come natural and overall revenue for my company is constantly going up due to on going education and excellence.

Overview

10
10
years of professional experience

Work History

Benefit Arch Expert

ULTA BEAUTY
06.2016 - Current
  • Performed precise eyebrow shaping using various methods, including waxing, threading, and tweezing.
  • Educated clients on efficient brow maintenance and introduced products for at-home care.
  • Demonstrated versatility in performing diverse tasks such as makeup application, brow lamination, or other aesthetic enhancements upon request.
  • Mentored new employees on best practices for arch services, contributing to overall team success and growth.
  • Educated clients on proper brow maintenance and product usage for optimal results at home.
  • Increased company revenue with upselling techniques for additional services and products.
  • Maintained a consistent clientele base through excellent customer service and communication skills.

Sales Representative Assistant Manager

Mari Ari Hair Company
02.2015 - 08.2016
  • Boosted sales performance by developing and implementing effective sales strategies.
  • Assisted in creating sales presentations for new and existing clients, resulting in new business opportunities.
  • Ensured high levels of customer retention by building strong, personal relationships.
  • Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
  • Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
  • Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Demonstrated exemplary customer service by engaging clients on sales floor.

Customer Service Representative

Mari Ari Hair Company
01.2014 - 02.2015
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Color matching hair extensions to hair type/texture color etc.
  • Apply/demo different types of extensions such as clip ins and wigs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Esthetician - Master Aesthetician

Houston Training Schools
Houston, TX
07.2016

Diploma - High School

Taylor High School
Houston, TX
06.2014

Skills

  • Certified Master Brow Artist
  • Licensed Esthetician
  • Makeup and Lashes
  • Relationship building and management
  • PowerPoint, Word, Outlook experience
  • Personal, friendly, outgoing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Benefit Arch Expert

ULTA BEAUTY
06.2016 - Current

Sales Representative Assistant Manager

Mari Ari Hair Company
02.2015 - 08.2016

Customer Service Representative

Mari Ari Hair Company
01.2014 - 02.2015

Esthetician - Master Aesthetician

Houston Training Schools

Diploma - High School

Taylor High School

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Iris Olvera